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This topic contains 6 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 year, 6 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 22, 2019 at 1:34 pm #3866195

veraW-2

I’ve translated a site from german (DE) to english (EN) by using WPML.
Ive translated both “posts”, and “portfolios” with their corresponding categories. So if you go to wp-admin/edit-tags.php?taxonomy=portfolio_entries&post_type=portfolio, you’ll be able to see both german and english categories.

I use categories to make groups of portfolios show up in different pages in “portfolio rasters, grids or whatever”

The problem that i realized is that everytime I need to assign a category to an english version portfolio, the list thats shows up at the right side bar only displays the categories with their german names.

If I click the german category anyway , the system doesn’t associate the englsih portfolio to the english category.

Could you please help me to find a solution

thanks!

May 22, 2019 at 1:55 pm #3866385

veraW-2

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May 23, 2019 at 12:42 am #3870027

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

May 23, 2019 at 7:44 pm #3879117

veraW-2

Hola Marcos!

Obrigado pela tua ajuda.
Vou ter que pedir ao administrador do hosting para ele gerar a conta ftp e fazer o backup. Assime eu tiver isso resolvido volto a contatar vc para te enviar os dados de aceso.

Cheers!

May 24, 2019 at 12:25 am #3879977

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Olá,

Por favor, me deixe saber quando estiver pronto. Vou habilitar uma reposta privada para que você possa fornecer esses detalhes de maneira segura. Tenha um ótimo dia.

May 27, 2019 at 3:27 pm #3899055

veraW-2

Hola

Ainda tou proucrando o cara do server me enviar os dados da conta FTP
assim eu tiver novidades aviso para vc. (e desculpe o meu portunhol)
Muito Obrigado!

May 28, 2019 at 5:58 pm #3909261

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Olá,

Obrigado por atualizar. Por favor, me deixe saber assim que estiver pronto. Tenha um ótimo dia!

The topic ‘[Closed] Enfold portfolio categories translation not working’ is closed to new replies.