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This topic contains 3 replies, has 2 voices.

Last updated by liC-5 1 month, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
November 24, 2021 at 3:28 pm #10061549

liC-5

There are two English phrases couldn't be found in the WPML string section, so I couldn't translate them.

Issue 1. Word 'Region(s)' couldn't be found in the WPML string section.
Link to a page where the issue can be seen:
hidden link

I expected to see: to find the 'Region(s)' word from the WPML string, so I could translate it.

Instead, I got: the 'Region(s)' couldn't be found from the WPML string.

Issue 2. Phrase 'Earning could be greater than or less than the calculated value based on different criteria like tax and shipping fee receiver' couldn't be found in the WPML string section to be translated.
Link to a page where the issue can be seen:
hidden link

I expected to see: to find the phrase 'Earning could be greater than or less than the calculated value based on different criteria like tax and shipping fee receiver' from the WPML string, so I could translate it.

Instead, I got: this phrase couldn't be found from the WPML string.

issue 2.png
issue 1.png
November 24, 2021 at 10:49 pm #10063721

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin and sometimes there are duplicates of the same string that need to be translated.

1. You already tried this from my understanding so if that's the case, please skip it:

You can go to WPML > String Translation and search for any of the strings and see if there are any results

Here is some very helpful documentation on how to use the String Translation plugin:
https://wpml.org/documentation/getting-started-guide/string-translation/

If it's not there, it could help if you scan the plugin/theme that's generating the strings and then go back to WPML > String Translation and see if the strings show up:
https://wpml.org/documentation/getting-started-guide/theme-localization/

2. If you can't find them inside the WPML > String Translation, they might be added as admin text.

This should be the normal process to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

3. You can also try to go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.

4. This link might help, too, in case the string is hard-coded in the theme files:
https://wpml.org/documentation/support/translating-the-theme-you-created/

Please let me know how that goes.

Kind regards,
Mihai Apetrei

November 28, 2021 at 8:49 pm #10083345

liC-5

Hi Mihai,

Thanks for your help.

Based on your information, we now have sorted the issue 2.

But the issue 1 'Region(s)' still couldn't be sorted. I have submited a support ticket to Dokan tech team asking which php file that word is coming. I will wait for their reply and then see if this word could be found and translated. Then I will update here to let you know if this issue 1 is solved or not.

Kind regards,
L

November 29, 2021 at 11:14 am #10086663

liC-5

Hi Mihai, the dokan team said other users reported the same issue of 'Region(s)' not been found, so Dokan team will solve the issue. I am waiting for their update. Thanks very much for your kind help.