This thread is resolved. Here is a description of the problem and solution.
Problem: When the client tried to send content to his translation service, he got the message "This service does not support translation from nl"
Solution: Please go to WPML -> Translation Management -> Translation Service and click on "Refresh language pairs" button and then try again.
Relevant Documentation: https://wpml.org/translation-service/
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Last updated by gavinT-2 1 year, 9 months ago.
Assigned support staff: Ahmed Ibrahim.