This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by tommaso rotundo 4 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 16, 2019 at 2:32 pm

tommaso rotundo

When i update page or post, it happens that the post type "portfolio" make 404 error and I have to go to setting> permalink and I have to click on save setting.

In theme setting i've change the slug portfolio to "prodotti". Then in wpml> setting> I translated this slug into "products" in English

hidden link

May 17, 2019 at 1:03 am #3830017

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. Before a more detailed look, please, try this basic troubleshooting:

1 - Make sure your server environment meets our minimum requirements as described at: https://wpml.org/home/minimum-requirements/, you can see your current values at your WordPress Dashboard > WPML > Support > Info menu.

2 - Disable all the plugins except the WPML related ones from your WordPress Dashboard > Plugins and see if the issue is gone, if so, activate one plugin at a time untill the culprit one is found.

3 - If the issue persists, temporary change to a default WordPress theme such as the 'TwentySeventeen' theme from your WordPress Dashboard > Appearance > Themes menu.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the https://wordpress.org/plugins/backupwordpress/ plugin for these backup needs.

Please, let me know if the steps above help to fix your issue. Have a nice day.

May 21, 2019 at 7:00 am #3852383

tommaso rotundo

Maybe it's solved. I've update wpml from versione 4.2.5 to 4.2.6. I've edit a portfolio page and there isn't nothing error. Today i'll be other test. Then I'll tell you the outcome.

Many thanks

May 21, 2019 at 7:14 pm #3858465

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Please, keep us posted when you are ready, have a nice day.

May 28, 2019 at 12:37 pm #3906963

tommaso rotundo

Hello Marcos, ther's yet the error. It's not solved. How can i to do? I have already performed the tests as you explained to me in points 2 and 3.

Many thanks