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This topic contains 6 replies, has 2 voices.

Last updated by Noman 1 year ago.

Assigned support staff: Noman.

Author Posts
September 24, 2018 at 12:36 pm #2760439

huyN

I am trying to: get a multilingual website with Astra themes and elementor

Link to a page where the issue can be seen: wpfenix.com

I expected to see: wpfenix.com/es
Instead, I got: the system doesn't let me choose the add language it gives me a 500 error.
here is and example. hidden link

September 25, 2018 at 10:35 am #2763407

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please enable error reporting at you site as I need to see the detail of the error log. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/
https://codex.wordpress.org/Debugging_in_WordPress

To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

This will create debug.log file in your site's wp-content directory. Please send me its contents.

Here is doc for more details:
https://wpml.org/faq/500-error/

Thank you

September 27, 2018 at 4:53 am #2769324

huyN

Can someone please check the error or is an Elementor error?

September 27, 2018 at 8:08 am #2769634

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Have you added above code in your site’s wp-config.php file? If yes, then please examine the debug.log file in wp-content directory and send me it’s contents if possible.

If you cant do that please let me know and I will handle it after getting login info from you.

Thank you

September 30, 2018 at 10:04 am #2776403

huyN

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This is the debug information that I got from my site.
Here are my FTP Credentials:
Username: zescihac
Password: Biu#uGu990G)3P

September 30, 2018 at 10:06 am #2776404

huyN

I tried to get the debug.log and I could not find it. That is the reason of why I'm sending my credentials.

October 1, 2018 at 8:47 am #2777485

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Could you please check for a possible theme and plugin conflict. To do that you need to backup your site and switch back to any default theme (e.g. Twenty Sixteen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

If issue still persists, please provide temporary access (WP-Admin) to your site, so that I can look into your setup and debug the issue.

=== Please backup your database and website ===

Your next answer will be private which means only you and I have access to it.

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

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