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This topic contains 3 replies, has 2 voices.

Last updated by Apulia Vending s.r.l. 1 year, 6 months ago.

Assigned support staff: Riffaz.

Author Posts
February 23, 2019 at 11:42 am #3235131

Apulia Vending s.r.l.

I am trying to:
When WPML is enabled the frontend returns error 500.
Link to a page where the issue can be seen:
home
I expected to see:

Instead, I got:

February 24, 2019 at 3:14 am #3236203

Riffaz
Supporter

    Languages: English (English )

    Timezone: Asia/Colombo (GMT+05:30)

    Hi,

    Thank you for contacting WPML support.

    Plugin conflict
    Could you please disable all the plugins and check this?

    Minimal Setup
    If you disable all non-related WPML plugins, switch to one of the default themes like twenty seventeen, the problem persists or not?
    NOTE:
    + Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

    Console Errors
    In your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
    Check if you see any red errors here : hidden link and let me know.

    Debugging
    1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
    2. Repeat the action of creating the problem.
    3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

    Let me know.

    Regards,
    Riffaz.

    February 28, 2019 at 9:30 am #3254395

    Apulia Vending s.r.l.

    Hi Riffaz,
    I don't know how the problem does not appear anymore, thanks anyway for your help.

    March 9, 2019 at 10:09 am #3297670

    Apulia Vending s.r.l.

    Hi Riffaz,
    unfortunately the problem showed again, could you take a look please?
    If you enable the credentials boxes I can send them to you.

    Thanks.