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This topic contains 6 replies, has 2 voices.

Last updated by Diego Pereira 5 months, 1 week ago.

Assigned support staff: Diego Pereira.

Author Posts
May 3, 2019 at 8:42 am #3732245

anastasiaM

I get an error 500 for some pages. I think it is connected to wpml. I had the same in vegantimes.gr

May 3, 2019 at 12:55 pm #3734395

anastasiaM

Please turn on private information so i can paste error log data and please debug data. I get something about an invalid colllation in the database

May 3, 2019 at 5:07 pm #3737129

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello @anastasiam, welcome to the WPML support Forum!

I enable the Debug field and the private field. For the debug log, you can also use https://pastebin.com/ to send us the content (if it's a big text file).

Please let me know if it worked for you.

All the best,
Diego

May 6, 2019 at 12:33 pm #3748341

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Please go to WPML->Support->Troubleshooting and click "Fix element_type collation".

Please let me know if it worked for you. if not, we may need to fix it directly on the database (change the table and/or cells collation to match the original collate).

Kind regards,
Diego

May 8, 2019 at 9:16 am #3764905

anastasiaM

I fixed that one manually. But the error is still there. When you change language

May 8, 2019 at 2:02 pm #3767485
anastasiaM

I have this message
hidden link

New threads created by Diego Pereira and linked to this one are listed below:

https://wpml.org/forums/topic/split-error-500/

May 8, 2019 at 8:06 pm #3770697

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks, this seems a different issue.So I created this new ticket: https://wpml.org/forums/topic/split-error-500/

I will reply in the new ticket.

Kind regards,
Diego