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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 2 voices.

Last updated by Ryan 1 year, 9 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 11, 2019 at 5:20 pm #3591189


I am trying to: Access the WordPress dashboard.

Link to a page where the issue can be seen: hidden link

I expected to see: The WordPress dashboard.

Instead, I got: A blank white page in Firefox and a error 500 in Chrome.

April 11, 2019 at 6:35 pm #3592081

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. Before a more detailed look, please, try this basic troubleshooting:

1 - Make sure your server environment meets our minimum requirements as described at:, you can see your current values at your WordPress Dashboard > WPML > Support > Info menu.

2 - Disable all the plugins and try to enable only the WPML related ones from your WordPress Dashboard > Plugins and see if the issue is gone, if so, activate one plugin at a time untill the culprit one is found.

3 - If the issue persists, temporary change to a default WordPress theme such as the 'TwentySeventeen' theme from your WordPress Dashboard > Appearance > Themes menu.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the plugin for these backup needs.

Please, let me know if the steps above help to fix your issue. Have a nice day.

April 16, 2019 at 11:56 am #3621785


I disabled all the plugins, then reactivated each to confirm what plugin was causing the issue, which was the WPML Multilingual CMS plugin. When looking at the hosting of the website I saw PHP 5.6 was being used, so we upgraded it to 7.2 which seems to have fixed the issue.