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Last updated by Yvette 1 year, 6 months ago.

Assigned support staff: Yvette.

Author Posts
May 4, 2018 at 12:56 pm #1975383

gentianG

URL: hidden link
Wordpress version: 4.9.5
Theme: Finanza 1.0.3 by Good Layers
Installed on IIS8.

We are experiencing two different issues related to WPML

WPML String Translation when active, website is giving us error 500
And our Plugin wpDataTables (Version 2.0.2 | By TMS-Plugins) falls on a loop, when we activate WPML CMS Nav

After turning on errors
we have noticed warnings
Warning: include(..\..\domain\wp-content\plugins\wpml-string-translation\vendor\composer/../../classes/class-wpml-st-string-factory.php): failed to open stream: No such file or directory in (..\..\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\ClassLoader.php on line 414

Warning: include(): Failed opening '(..\..\wp-content\plugins\wpml-string-translation\vendor\composer/../../classes/class-wpml-st-string-factory.php' for inclusion (include_path='.;C:\php\pear') in (..\..\wp-content\plugins\sitepress-multilingual-cms\vendor\composer\ClassLoader.php on line 414

other errors as below:

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May 7, 2018 at 10:43 am #2008586

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello

I´ll be helping you with this issue

1. Technical Information on you environment
Could you please provide information about your environment by following thsese steps: http://wpml.org/faq/provide-debug-information-faster-support/

2. Theme compatibility
Although we do have a few themes created by GoodLayers that have been certified as compatible with WPML, unfortunately, Finanza is not included in the list.
https://wpml.org/documentation/theme-compatibility/

So, this may be a compatibility issue.

As a diagnostic step, please deactivate all non-WPML plugins and then attempt to activate String Translations module. Do you still get a 500 error?

If so, please upload a zip copy of this theme to a filesharing platform and then send us a downloadble link for us to install on a local installation. I am opening the private area for this.

3. Plugin Compatibility
The same concern is applicable to your plugin. This plugin is not included in our current list of compatible plugins:
https://wpml.org/documentation/plugins-compatibility/

Again, as a diagnostic step, please temporarily change your active theme to Twenty Seventeen, then deactivate all non-WPML plugins except for " wpDataTables". Then attempt to activate the String Translation module.

Are you still getting the 500 error?

If so, please upload the plugin zip file to a filesharing platform and open a NEW forum thread to investigate this compatibility issue. We require a new forum thread as this will initiate a new work-flow request internally. On this ticket we will continue with the theme issues (if there are any).

Thank you

I am opening the private area so that you can include the downloadable link for your theme in your next reply.

May 10, 2018 at 3:10 pm #2075450

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello

Thanks for including your system installation information.

1. WPML Plugins
Your plugins are all very old. Please upgrade these to the latest releases so we can continue troubleshooting. I think many of your issues might be related to this.

You are running 3.6.3 of the core plugin and our current release is 3.9.4
All the other plugins are also old. When you upgrade the modules, begin with the CMS core module before doing the others.

Once you have completed the upgrades, please write back and we can continue our work.

2. Wp Data Tables plugin
In the eventual case that this is a compatibliity issue, please open a new forum thread for us to investigate.

This particular thread will be to handle the 500 server error with String Translations.
We ask that clients limit their forum thread to singe topics in order to best direct the issue to our programmers should that be needed. Handling a single topic per forum thread also allows other clients with similar issues find some help.

Thanks for your understanding on this matter.

The topic ‘[Closed] Error 500 with wpml string translation and wp data tables problem’ is closed to new replies.