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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 12, 2019 at 7:07 am

carlosA-31

Hi,
I am trying to save a post but the page stuck on saving, and I get error 503 after +2 minutes.

Link to a page where the issue can be seen:
hidden link

I expected to see: The save button working fine.

Duplicator Installer: hidden link

August 12, 2019 at 1:10 pm #4381057

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins, specially WPML plugins. Outdated functionalities can cause conflicts in the code.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos

August 13, 2019 at 4:04 am #4384911

carlosA-31

Hi Carlos,
I already made a full website backup, and I've tried all this steps before contact you, the issue is caused by WPML Multilingual CMS.

August 13, 2019 at 9:32 am #4386593

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi Carlos,
Thank you very much for your feedback.

I tried to reproduce the issue but everything worked correctly on the site. I created this test post: hidden link

Could you describe steps to reproduce the issue? Are you using different steps to create a post?

Regards,
Carlos