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This thread is resolved. Here is a description of the problem and solution.

Problem: After an update I got this error. Can you help me to solve this? My translations are not working

Solution: Please download the WPML plugins from this link: https://wpml.org/account/downloads/ and re-install them via FTP following the steps described in this link: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Relevant Documentation:

This topic contains 8 replies, has 2 voices.

Last updated by Carlos Rojas 3 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 31, 2019 at 10:08 am #4313497

antonioP-37

After an update I got this error. Can you help me to solve this? My translations are not working

The problem seems to be because of sitepress-multilingual-cms

July 31, 2019 at 2:23 pm #4315271

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos

July 31, 2019 at 3:44 pm #4316235

antonioP-37

On plugins I got this message:The plugin sitepress-multilingual-cms/sitepress.php has been deactivated due to an error: Plugin file does not exist.

If I deactivate all plugins but WPML plugins and change the wordpress theme, it won't break anything right? I don't know a lot about wordpress

August 1, 2019 at 8:14 am #4319577

antonioP-37

I still need help with this please, I can't leave the website like this.

August 1, 2019 at 8:21 am #4319653

antonioP-37

I reactivated the plugin and the website is not working again, please, I really need help with this I can't have the website down 2 days!

August 1, 2019 at 8:23 am #4319663

antonioP-37

I got this error:

Fatal error: Uncaught Error: Call to undefined function icl_get_string_id() in /home4/daddonebello/fakerfrog.com/wp-content/plugins/sitepress-multilingual-cms_/classes/url-handling/class-wpml-endpoints-support.php:107 Stack trace: #0 /home4/daddonebello/fakerfrog.com/wp-content/plugins/sitepress-multilingual-cms_/classes/url-handling/class-wpml-endpoints-support.php(90): WPML_Endpoints_Support->register_endpoint_string('order-pay', 'order-pay') #1 /home4/daddonebello/fakerfrog.com/wp-includes/class-wp-hook.php(286): WPML_Endpoints_Support->get_endpoint_translation('order-pay', 'order-pay', 'en') #2 /home4/daddonebello/fakerfrog.com/wp-includes/plugin.php(208): WP_Hook->apply_filters('order-pay', Array) #3 /home4/daddonebello/fakerfrog.com/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-endpoints.php(190): apply_filters('wpml_get_endpoi...', 'order-pay', 'order-pay', 'en') #4 /home4/daddonebello/fakerfrog.com/wp-content/plugins/woocommerce-multilingual/inc/class-wcml-endpoints.php(179): WCML_Endpoints->get_endpo in /home4/daddonebello/fakerfrog.com/wp-content/plugins/sitepress-multilingual-cms_/classes/url-handling/class-wpml-endpoints-support.php on line 107

August 1, 2019 at 11:08 am #4320931

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Please download the WPML plugins from this link: https://wpml.org/account/downloads/ and re-install them via FTP following the steps described in this link: hidden link

Please let me know the result.
Regards,
Carlos

August 1, 2019 at 5:20 pm #4324493

antonioP-37

My issue is resolved now. Thank you!

August 5, 2019 at 11:51 am #4340231

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I'm glad to hear that the issue is solved 🙂

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos