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Last updated by Riffaz 2 months, 2 weeks ago.

Assigned support staff: Riffaz.

Author Posts
August 5, 2019 at 10:26 pm #4343159

robertS-92

I am trying to: use the ATE or the classical. Both don't work at all.

Link to a page where the issue can be seen:

I expected to see: Using the Translation Editor

Instead, I got: Nothing. Can't Translate anything.

Site-Identifier 30633734-3133-5439-a662-316638383061 on ATE is connected to my pesonal Email info@skibamedia.de and, for any reason, to my unused domain wackenjet.com. But I want to use it with wackenbus.com

Could you please resolve that? I can't translate anything at the moment and it's quite urgent.
Found that issue many times in your support documents and it seems to be only solvable with your support. Isn't that very poor for a world famous plugin?

August 6, 2019 at 4:50 am #4344139

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

1. when did you register the ATE ?
2. What was your site URL or domain when you registered it?
3. What is your site URL now?
4. What is the value when you run this query?

SELECT * FROM wp_options WHERE option_name LIKE '%WPML_SITE_ID%'

you should see two values
i. WPML_SITE_ID:ate
ii. WPML_SITE_ID:global
Let me know both
5. go to WPML > Settings > how to translate posts and pages
below the ATE settings there will be a link that will send you to a WPML site where you can check the translators permission. in that page there will be a menu on top of the page.

click on website and then go to "site identifier"

check that value and let me know.

it seems to be only solvable with your support. Isn't that very poor for a world famous plugin?
- this is a very sensitive data. so we re doing this for security purpose.

Regards,
Riffaz.

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