This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem: Error: Api error unprocessable entity: Empty value for email

Solution: The problem might happen because one/or more of the users on your site has a blank email, which WordPress does not allow. Set emails for all the users.

This topic contains 11 replies, has 2 voices.

Last updated by Riffaz 2 months, 2 weeks ago.

Assigned support staff: Riffaz.

Author Posts
July 27, 2019 at 5:27 pm #4293999

marcoI-14

Tell us what you are trying to do? when I choose the editor (classic or avanzate)

Is there any documentation that you are following? No. Jus the massage in object

Is there a similar example that we can see? No

What is the link to your site?

July 28, 2019 at 6:56 am #4294909

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi Marco,

Thank you for contacting WPML.

The problem might happen because one/or more of the users on your site has a blank email, which WordPress does not allow.
Set emails for all users.

Please let me know if you are able to activate the Advanced Editor / classic editor after all users have an email set.

Regards,
Riffaz.

July 29, 2019 at 8:19 am #4297659

marcoI-14

please, can You help me?

July 29, 2019 at 10:33 am #4298733

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I do not think that we can add emails for all your users.
We do not know their emails and you can use any email.

The steps to do this is very easy.
Just go to Users > All user and hover over the user name. click on edit : hidden link
And, add the email here hidden link then save.

You have to do this for the users who do not have email set in the profile.
You can check who has email and who does not.
You can check that here: hidden link

Let me know how it goes.

Regards,

July 29, 2019 at 2:53 pm #4301189

marcoI-14

ciao,
all user email are correct. Do You want a temporany account to see?

July 30, 2019 at 9:20 am #4306071

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Ciao,

That's strange.

Let me know your site login details to check this closely.
Also, provide the debug info: https://wpml.org/faq/provide-debug-information-faster-support/
The net reply is private and debug field, access fields are enabled.

Regards,

July 30, 2019 at 1:36 pm #4308087

marcoI-14

this is the debug info

July 30, 2019 at 2:04 pm #4308265

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the debug info.

Please let me know your site login (temporary account) details as well.
the next reply is private.

Regards,

July 30, 2019 at 2:35 pm #4308557

marcoI-14

ciao,
but the problem is this. We have many web site WPML licens...10 about ...

July 31, 2019 at 3:17 pm #4315891

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

When I changed to Advanced Translation Editor it was successfully activated: hidden link and it works fine: hidden link

This is the test page I checked with ATE: hidden link

Please note, you have many pages you already translated in classic editor.
These pages won;t be using advanced translation editor.

Let me know if you need anything else regarding this.

Regards,

July 31, 2019 at 4:17 pm #4316677

marcoI-14

ciao dear,
first, many thanks to help me. Grazie.
But now, I have the same problems with others web site...please see the attached ones...

August 1, 2019 at 7:31 am #4319269

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

You are welcome.

But now, I have the same problems with others web site
- This means,you have to update all users' emails in your all site.

If that does not help please open a new ticket with other sites links and details.
This will avoid the confusion and will reduce the waiting time.

Please close this ticket as the initial question has been solved.

Regards,