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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 1 reply, has 0 voices.

Last updated by Andreas W. 3 months ago.

Assisted by: Andreas W..

Author	Posts
February 7, 2025 at 10:01 pm #16681332
andreeS-2	Background of the issue: I am experiencing issues with my site hidden link due to the WPML plugin. I have also encountered similar issues on the development site, which uses a new updated WooCommerce and template. I have tried deactivating most plugins to identify any compatibility issues but haven't found a solution. Symptoms: I get error messages on the site because of the plugin. Questions:
February 8, 2025 at 4:41 pm #16682693
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/. If you are not able to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form. Best regards Andreas

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