If you are having a notice about writing the .mo files please read this doc

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by stevenV-3 1 year ago.

Assigned support staff: Vincenzo.

Author Posts
October 25, 2018 at 9:06 am #2849170


I did update of all WPML plugins on hidden link and website went down.


Warning: require(/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/sitepress-multilingual-cms/inc/functions-helpers.php): failed to open stream: No such file or directory in /customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 44 Fatal error: require(): Failed opening required '/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/sitepress-multilingual-cms/inc/functions-helpers.php' (include_path='/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/archive_tar:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/console_getopt:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/http_request2:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/mail_mime:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/mail_mime-decode:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/net_url2:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/pear-core-minimal/src:/customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/backwpup/vendor/pear/pear_exception:.:/usr/share/php in /customers/0/f/8/dekortevest.be/httpd.www/WPAG022/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 44

October 26, 2018 at 2:25 pm #2853262


Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hello, thank you for contacting WPML Support!

It seems like the WPML plugin folder is not complete and some files are missing.
Try these steps:

- Delete the sitepress-multilingual-cms folder by using an FTP Client or the file manager of your hosting panel.
- Download a fresh copy of WPML plugins from here: https://wpml.org/account/downloads/
- Try to install the WPML plugin from Plugins -> Add New -> Upload Plugin or using the FTP Client

Verify that the WP Memory Limit value is at least 128M and that there is enough disk space on the server.

Please let me know if this solves the issue or if you need further details.

Thank you

Related documentation:

October 29, 2018 at 10:43 am #2857531


Thanks for great support and solution! 😉