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This topic contains 3 replies, has 2 voices.

Last updated by Jamal 5 months, 3 weeks ago.

Assigned support staff: Jamal.

Author Posts
May 3, 2019 at 9:57 am #3732819

dimitarS-2

Hello,

We receive the following error in our WordPress admin panel:

We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.

Unknown storage engine 'InnoDB'

Array
(
[language] => en
[context] => Cookie Notice
[gettext_context] =>
[domain_name_context_md5] => 690273c84ab2e9f16976a541ecfefc5f
[name] => Message in the notice
[value] => In order to provide you with the best service, our website uses cookies. By continuing to browse the site you are agreeing to our use of cookies.
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)

We tried to fix it with the solutions in other threads but with no effect.

May 3, 2019 at 10:59 am #3733453

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

Before we can investigate this issue, please update WPML plugins to the latest releases. Make sure you have a full backup before upgrade.

If this does not resolve the issue:
- Can you explain the solutions that you have tried so far?
- Can you check if the notice is dismissible(the icon to dismiss it)? It is sometimes just a false positive.
- Can you provide us with temporary access to your backend and database?
- Can you allow us to take a Duplicator snapshot of your current site?

I activated the private box to share credentials securely.

Best regards,
Jamal
WPML Support

May 3, 2019 at 11:19 am #3733733

dimitarS-2

Hello,

Thank you for your fast response! We are using Version 4.2.0 of WPML Multilingual CMS.

We tried adding some code in the functions.php file and going to Home Page several times. Also, we opened String Translation and searched for "In order to provide you with the best service, our website uses cookies. By continuing to browse the site you are agreeing to our use of cookies." It showed there but we are still not sure if it is OK to dismiss this message.

Yes, the notice is dismissible.

Here are login details for WP admin panel:

[Credentials moved to private message]

If the link is not working try with the default login URL.

Thank you again!

Best Regards,
Creatica Studio

May 3, 2019 at 11:43 am #3733911

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for your feedback. I moved the access to a private reply.

We consider this error as false positive unless it came twice. So right now I dismiss it. If it returns again, I'll need to take a Duplicator snapshot of your website.

As of now, I marked the ticket as "I think it is resolved", if you reply I'll take it.

Best regards,
Jamal