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This topic contains 3 replies, has 2 voices.

Last updated by Rohan Sadanandan 4 weeks ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 12, 2019 at 11:11 am #4560389

guidoF-3

Error Message:

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.

Please fix it 🙂

September 12, 2019 at 1:22 pm #4561205

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Please make a complete backup of your site and database.

Then, go to WPML -> Support -> Troubleshooting

Look for 'Clean up' and click the following:

- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix Terms count
- Fix post assignment for translations

Please wait for each one to complete before clicking on the next one.

Thanks,
Rohan

September 17, 2019 at 11:50 am #4588217

guidoF-3

Hi Rohan,

thank you... but the problem is still there. i followed your instruction.

September 17, 2019 at 2:06 pm #4589043

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Instructions to send private information are here: hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks,
Rohan

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