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This topic contains 7 replies, has 2 voices.

Last updated by René 3 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 3, 2019 at 2:28 pm #4137337

René

Hi,

I have this message in the WP Admin :

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.

Thank you.

July 4, 2019 at 1:36 am #4139437

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 4, 2019 at 5:22 pm #4145571

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a detailed look in your WordPress Dashboard and could confirm the issue. In order to fix it we need to perform some troubleshooting in your database tables, for that, please provide us with some access to your host database management tool and also please don't forget to save a backup copy in order to avoid any potential issue. I have a enabled a private reply for you, so these details can be sent safely, thank you for your collaboration, have a nice day.

July 4, 2019 at 5:44 pm #4145591

René

Access to PHPmyadmin :

July 4, 2019 at 5:48 pm #4145641

René

Thought my information was public so I remove it. Can't send information in private anymore.

July 4, 2019 at 5:50 pm #4145647

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

A private reply is enabled for you again, so you can proceed safely. Thanks!

July 5, 2019 at 6:26 pm #4153379

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I performed a fix in your database tables and now the issue is solved. Please, let me know if you need any additional assistance and details. Have a nice day.

July 5, 2019 at 7:36 pm #4153817

René

My issue is resolved now. Thank you!