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[Resolved] error occurred updating WPML Multilingual CMS: Download failed. cURL error 7:

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This topic contains 39 replies, has 3 voices.

Last updated by Alejandro 3 months, 4 weeks ago.

Assisted by: Alejandro.

Author Posts
September 19, 2023 at 1:32 pm #14420005

christiand-51

I will ask them!

September 19, 2023 at 2:38 pm #14420461

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Ok, let me know how it goes, hopeflly we'll find a clue on what's going on here.
September 20, 2023 at 6:53 am #14426657

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I got the list of IP's that your hosts can check by the way:

First these 2:

Name: api.toolset.com
- 18.210.228.139
- 18.205.250.83

We are using Cloudfront so in here the firt thing would be to do an nslookup for: d7j863fr5jhrr.cloudfront.net

This link hidden link is a publicly accessible link, but not from your server it seems so you might want to ask your hosting about that.

Name:    d7j863fr5jhrr.cloudfront.net
Addresses:  52.85.254.35
          52.85.254.58
          52.85.254.126
          52.85.254.15

For All Cloudfront Addresses, AWS:

{"CLOUDFRONT_GLOBAL_IP_LIST": ["120.52.22.96/27", "205.251.249.0/24", "180.163.57.128/26", "204.246.168.0/22", "111.13.171.128/26", "18.160.0.0/15", "205.251.252.0/23", "54.192.0.0/16", "204.246.173.0/24", "54.230.200.0/21", "120.253.240.192/26", "116.129.226.128/26", "130.176.0.0/17", "108.156.0.0/14", "99.86.0.0/16", "205.251.200.0/21", "13.32.0.0/15", "120.253.245.128/26", "13.224.0.0/14", "70.132.0.0/18", "15.158.0.0/16", "111.13.171.192/26", "13.249.0.0/16", "18.238.0.0/15", "18.244.0.0/15", "205.251.208.0/20", "65.9.128.0/18", "130.176.128.0/18", "58.254.138.0/25", "54.230.208.0/20", "3.160.0.0/14", "116.129.226.0/25", "52.222.128.0/17", "18.164.0.0/15", "111.13.185.32/27", "64.252.128.0/18", "205.251.254.0/24", "54.230.224.0/19", "71.152.0.0/17", "216.137.32.0/19", "204.246.172.0/24", "18.172.0.0/15", "120.52.39.128/27", "118.193.97.64/26", "18.154.0.0/15", "54.240.128.0/18", "205.251.250.0/23", "180.163.57.0/25", "52.46.0.0/18", "52.82.128.0/19", "54.230.0.0/17", "54.230.128.0/18", "54.239.128.0/18", "130.176.224.0/20", "36.103.232.128/26", "52.84.0.0/15", "143.204.0.0/16", "144.220.0.0/16", "120.52.153.192/26", "119.147.182.0/25", "120.232.236.0/25", "111.13.185.64/27", "3.164.0.0/18", "54.182.0.0/16", "58.254.138.128/26", "120.253.245.192/27", "54.239.192.0/19", "18.68.0.0/16", "18.64.0.0/14", "120.52.12.64/26", "99.84.0.0/16", "130.176.192.0/19", "52.124.128.0/17", "204.246.164.0/22", "13.35.0.0/16", "204.246.174.0/23", "3.172.0.0/18", "36.103.232.0/25", "119.147.182.128/26", "118.193.97.128/25", "120.232.236.128/26", "204.246.176.0/20", "65.8.0.0/16", "65.9.0.0/17", "108.138.0.0/15", "120.253.241.160/27", "64.252.64.0/18"], "CLOUDFRONT_REGIONAL_EDGE_IP_LIST": ["13.113.196.64/26", "13.113.203.0/24", "52.199.127.192/26", "13.124.199.0/24", "3.35.130.128/25", "52.78.247.128/26", "13.233.177.192/26", "15.207.13.128/25", "15.207.213.128/25", "52.66.194.128/26", "13.228.69.0/24", "52.220.191.0/26", "13.210.67.128/26", "13.54.63.128/26", "43.218.56.128/26", "43.218.56.192/26", "43.218.56.64/26", "43.218.71.0/26", "99.79.169.0/24", "18.192.142.0/23", "35.158.136.0/24", "52.57.254.0/24", "13.48.32.0/24", "18.200.212.0/23", "52.212.248.0/26", "3.10.17.128/25", "3.11.53.0/24", "52.56.127.0/25", "15.188.184.0/24", "52.47.139.0/24", "3.29.40.128/26", "3.29.40.192/26", "3.29.40.64/26", "3.29.57.0/26", "18.229.220.192/26", "54.233.255.128/26", "3.231.2.0/25", "3.234.232.224/27", "3.236.169.192/26", "3.236.48.0/23", "34.195.252.0/24", "34.226.14.0/24", "13.59.250.0/26", "18.216.170.128/25", "3.128.93.0/24", "3.134.215.0/24", "52.15.127.128/26", "3.101.158.0/23", "52.52.191.128/26", "34.216.51.0/25", "34.223.12.224/27", "34.223.80.192/26", "35.162.63.192/26", "35.167.191.128/26", "44.227.178.0/24", "44.234.108.128/25", "44.234.90.252/30"]}

Maybe you hosting can do a recent checkup (try to download a plugin from the commercial tab first as soon as you ask your hosting about this and try a few times afterwards, since, as i mentioned, the IP's are dynamic and constantly change.
September 20, 2023 at 1:49 pm #14430757

christiand-51

Thanks, as soon there is a wpml update, I will let then check this.

Regards, Chris
September 20, 2023 at 4:54 pm #14432549

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

You can test this right now by going to plugins > add new > Commercial and by trying to download a plugin from the list. it will probably return the same error and will allow your hosting to test.

Regards.
September 21, 2023 at 4:59 am #14434417

christiand-51

URGENT!! Please deregister my site as development site as this is visible with a blue banner. I tried but I don't get to see any option following these steps: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
September 21, 2023 at 5:02 am #14434419

christiand-51

Nevermind. I tried the new key and is was gone. However I did not get to see the gear icon to move to production. How is that possible?
September 21, 2023 at 8:14 am #14435611

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi there! from what you write, it seems that your key is already in production, that's why the banner is not there and why you can't see the icon to switch from dev to production on your WPML.org account.

Let me know what your server says about the info that we provided. and could you download a plugin successfully from the commercial tab? it's essential that you try that right before you ask your hosting, and give them the hour when you did it too so they can check on their logs and find out what's happening.
October 2, 2023 at 7:46 am #14495045

christiand-51

Can this ticket be parked? I'm still waiting on the next WPML update so I can test it.
October 2, 2023 at 8:53 am #14496065

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm changing the status so the ticket is not closed, however, you can test by just downloading a new plugin from the commercial tab and the result will be the same 🙂

But, you're welcome to wait until our next update as well.

Regards.
February 10, 2025 at 10:03 am #16686161

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I'm closing this ticket because it seems the problem was solved and it already had too much time opened.

Please feel free to open a new one if you continue experiencing this issue.

Regards.