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[Resolved] Error using Elementor plugin with WPML Multilingual CMS 4.2.9

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Last updated by Carlos Rojas 2 weeks, 4 days ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 29, 2019 at 9:55 am #4660347

michaelF-67

I am trying to:Edit pages with Elementor plugin version 2.7.3, together with the updated version, 4.2.9, of the WPML Multilingual CMS plugin. When downgraded to version 4.2.8, all works well as expected.

Link to a page where the issue can be seen: In the admin of WordPress, but any page

I expected to see: The Elementor editor interface

Instead, I got: error dialog, see picture/image included.

Image 28-09-2019 at 21.42.jpg
Image 28-09-2019 at 21.42.jpg
September 30, 2019 at 10:51 am #4663857

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

2.- If the issue persists after increasing the memory limit then I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush all cache memory that might exists.
- Deactivate all the plugins that are not related to WPML or Elementor.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos