Error when trying to Translate a Woocommerce product

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a WooCommerce product using WPML and encountered an error message stating: 'WPML tried to translate this page three times and failed.' You are seeking a solution to why WPML fails to translate a page after three attempts.
Solution:
First, follow the steps outlined in our guide to troubleshoot the issue. You can find the guide here: Translation Status Stuck or Displaying the Error.
If the problem persists, we recommend trying the additional solution provided in this forum reply: Unable to Open Translation Page.

Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 2 weeks, 2 days ago.

Assisted by: Andrey.

Author	Posts
May 28, 2025 at 2:20 pm #17084011
martin-grothK	<b>Background of the issue: </b> I am trying to translate a WooCommerce product using WPML. I have sent a product to translation and went to WPML -> Translations to click 'Translate' for the product in the desired language. <b>Symptoms: </b> I received an error message stating: 'WPML tried to translate this page three times and failed. To get it fixed, contact WPML support.' <b>Questions: </b> Why am I receiving an error when trying to translate a WooCommerce product? How can I resolve the issue where WPML fails to translate a page after three attempts?
May 28, 2025 at 2:45 pm #17084161
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. To begin troubleshooting, please follow the steps outlined in the following guide to see if it resolves the issue: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ If the problem persists after completing those steps, I recommend trying the additional solution provided in this forum reply: https://wpml.org/forums/topic/unable-to-open-translation-page/#post-11308623
May 30, 2025 at 1:48 pm #17092487
martin-grothK	It worked to delete the translation jobs. Now I have another issue. I have translated the product to another language, but one of the variant dropdown do not show any options in frontend at the translated product. The main products works as expected. I have another variant option and it works on both (but the values is also the same) Do you have an idea on how to fix this? New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-the-variant-dropdown-do-not-show-any-options-in-frontend/
May 30, 2025 at 3:10 pm #17092680
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I am glad that the initial issue has been resolved. I opened a new ticket to answer your new question. This will also help other users with similar issues find solutions when searching the forum. I will reply here: https://wpml.org/forums/topic/split-the-variant-dropdown-do-not-show-any-options-in-frontend/