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Last updated by Radu 11 months, 2 weeks ago.

Assigned support staff: Radu.

Author Posts
June 17, 2019 at 9:33 am #4033973


I am trying to:

Download and Install

I expected to see:

zip file

Instead, I got:
Error: you are not allowed to download this file

June 17, 2019 at 10:31 am #4034457


Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Telmo,

Thank you for reaching out the WPML support!

Can you follow these steps and tell me if this issue goes away, please?

  • Log out from;
  • Clear all the cache of the browser (you can try a different browser too);
  • Log in again;
  • Download the plugins;

Please let me know how things work this time.


The topic ‘[Closed] Error: you are not allowed to download this file’ is closed to new replies.