Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Dennis 5 months, 1 week ago.

Assigned support staff: Dennis.

Author Posts
June 14, 2019 at 3:51 am #4018255

jinhos-2

Tell us what you are trying to do?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WPML Media.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 일. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

Error Details
=============
An error of type E_ERROR was caused in line 130 of the file /home/dotmate9/public_html/naturaldermaproject.com/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-images-translation.php. Error message: Uncaught TypeError: Argument 1 passed to WPML_Media_Post_Images_Translation::translate_images_in_post_content() must be an instance of WP_Post, null given, called in /home/dotmate9/public_html/naturaldermaproject.com/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-images-translation.php on line 107 and defined in /home/dotmate9/public_html/naturaldermaproject.com/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-images-translation.php:130
Stack trace:
#0 /home/dotmate9/public_html/naturaldermaproject.com/wp-content/plugins/wpml-media-translation/classes/media-translation/class-wpml-media-post-images-translation.php(107): WPML_Media_Post_Images_Translation->translate_images_in_post_content(NULL, Object(WPML_Post_Element))
#1 /home/dotmate9/public_html/naturaldermaproject.com/wp-includes/class-wp-hook.php(288): WPML_Media_Post_Images_Translation->translate_images(1224)
#2 /home/dotmate9/public_html/naturaldermaproject.com/wp-inclu

June 14, 2019 at 8:01 am #4019087

Dennis

Hi,

Welcome to WPML Support forum.

Could you please try these steps and see if it resolves the issue?

Note: Please make sure to make a complete backup of your site before proceeding.

-Go to WPML>>Support page
-Click on Troubleshooting link (link in the middle of the page)
-In Troubleshooting page, please click on the following options of 'Clean up' section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment

Please let me know how it goes.

Kind regards,
Dennis

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