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This topic contains 42 replies, has 3 voices.

Last updated by Johan 1 year, 4 months ago.

Assisted by: Johan.

Author Posts
January 30, 2023 at 6:34 pm #12924167


Ok thanks found them, but there are plenty. Anything that can point me to the direction of the faulty file/ folder? Renaming all of them one by one, reactivating/ deactivating, reverting back to the previous name will take ages.

January 31, 2023 at 8:51 am #12927693



I've asked but I think it could be all of them. I'm waiting for the feedback, so please wait before doing anything.

January 31, 2023 at 4:11 pm #12931973


Hello, Thank you for checking with them. I will await for your feedback then, hopeful that it will allow to narrow the possibilities.

February 1, 2023 at 1:31 pm #12938377



We cannot say which mo file is corrupt unfortunately The .mo file could be in the plugin folder. The fact is that probably some of the .mo files might be corrupt or the code in /themes/phlox-pro/auxin-content/options/auxin-options.php(10230) could be bad.

I have escalated your issue to have further debugging so that someone will investigate for you.

I will let you know when its done on this ticket.


February 1, 2023 at 1:49 pm #12938787


Hello Johan, thanks for your assistance. Should I then still wait for further investigation before doing anything?

February 1, 2023 at 3:43 pm #12940057


You can continue working on it, I've made a copy of your website.

February 2, 2023 at 4:48 pm #12949953


Your ticket is under testing, thanks for your patience.

February 2, 2023 at 7:59 pm #12950755


Hi Johan, ok noted.

February 5, 2023 at 8:18 am #12962561


Please we have found this solution after investigation :

Try this and let us know how it goes,

February 6, 2023 at 1:44 pm #12968645


Ok so it is basically all the files... I mean, looking for instances in individual files where there is s% instead of %s is almost impossible. I have opened a few to check but there is so much % everywhere... I checked on the file shown as an example and could not find the inversion in it.
So your advice is then to delete all the mo files and reupload all translations. Correct? Any possibility to solve the issue by changing PhP version?

February 7, 2023 at 8:17 am #12975047


It is not necessary to delete files, just rename it.

Also not all the mo files but just the file.. Note that once you renamed it, you will need then to redo re-do the translations with WPML String Translation, to rename it back.

As an alternative, you can also contact the Phlox theme support and ask to fix it in the MO file. Downgrading the PHP version possibly will also fix this, but our team is not sure about that.

Hope this is helping!

February 7, 2023 at 7:30 pm #12981911


Hi Johan, many thanks for your help! Apologies, I understood that the file you mentioned was an example and not the actual corrupt file that your team managed to identifiy. I already renamed it and it indeed solved the issue - I was able to reactivate WPML and our site is back online in all original language versions. Thank you so much for the support.

February 8, 2023 at 9:11 am #12984887


You are welcome!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.