Existing pages are already translated but trying to charge full transaction

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is experiencing an issue where changes made to an English page, specifically adding a new h1 tag and an icon, are not being reflected in the translated versions without incurring additional full translation charges.

Solution:

We identified that the main issue stems from the site not being connected to the Translation Memory before making these changes. To resolve this, we recommend connecting your sites to the Translation Memory to ensure translation consistency and avoid similar issues in the future. For detailed instructions on how to connect your sites, please refer to our guide on Automatic Translation Subscription for Multiple Sites.

Additionally, it's important to ensure that during migrations or site copies, the sites are correctly connected to the Translation Memory. This step is crucial for maintaining translation consistency across different environments.

As a one-time gesture, we have deposited 300,000 credits into your account to assist with the translations.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/moving-domain/

Tagged: ATE

This topic contains 10 replies, has 0 voices.

Last updated by Bigul 3 weeks, 4 days ago.

Assisted by: Bigul.

Author	Posts
March 21, 2025 at 12:04 pm #16844284
eamonnT	see image
March 21, 2025 at 12:05 pm #16844301
eamonnT	so please confirm before we do the move from live to dev site I need make sure all pages are at pencil status?
March 21, 2025 at 4:59 pm #16845841
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. The translation icons on WPML Translation Management are changed in the latest version of WPML (4.7.2) - hidden link The automatic translation and overall translation workflow are easier in the latest version. So please upgrade to the latest version of WPML (4.7.2) after a full site backup on your live site. May you have to visit Plugins>>Add New>>Commercial tab and click on the Check for updates button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches. As per your screenshots few of the post's translations are pending for review now, so please review and publish them. Also, complete the post translations that are in progress. https://wpml.org/documentation/reviewers/how-to-work-as-a-reviewer/#how-to-review-translations Then create a new staging site and successfully migrate it as described here - https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#marking-the-original-site-as-a-copy Please try it and let us know your feedback. We hope it will resolve the issues. -- Thanks! Bigul
March 22, 2025 at 4:27 am #16846800
eamonnT	okay we will follow steps I am seeing 330 translations are waiting for your review but when I select, nothing is showing please see attached and help. I need to automate or will take for ever going into each page ALSO any fast way to auto refresh the pages that need refreshed I understand I can select these but the second step is selecting the languages to translate, but each pages will have different languages also see attached as an example of this and advise a quick way to refresh
March 22, 2025 at 6:36 am #16846890
eamonnT	ignore the above I will work it out
March 22, 2025 at 12:19 pm #16847432
eamonnT	Sorry I still need help with the review page link not working as I need to clear these before new attempt at transferring to new website. Thanks SO need help why review link not showing pages that need reviewed on live site? New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/i-still-need-help-with-the-review-page/
March 22, 2025 at 12:34 pm #16847483
eamonnT	what should I do with these that are pending review? They seem completed
March 23, 2025 at 12:49 pm #16848618
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Our support is limited on the weekend. Thank you for your kind understanding. Please note that I have created a new ticket for the Translation is pending for review. It will help to discuss multiple things in a single ticket. -- Thanks! Bigul
April 4, 2025 at 10:42 am #16896924
eamonnT	Hi we have completed migration, and I think we are nearly okay but need help with WPML 1. Pages translations status were all completed on live with tick sign before we migrated... now they are showing need refresh see screen attached When i try and refresh one the pages I get see attached 2. Lag flags at bottom of page not showing see example urls and screenshots hidden link hidden link 3 I think I set site to live but still getting message bottom of screen but still showing as dev see screenshot
April 5, 2025 at 6:58 am #16899474
eamonnT	Guys your system is AGAIN try to charge me for pages already translated after we run the migration and we followed all the steps as advised Please can this be given high priority please..... example hidden link And the Dutch page ( which is already translated ) hidden link You can also check on copy of the OLD live site links for copy of old site below ( old now copied to dev.) hidden link hidden link
April 5, 2025 at 7:52 am #16899534
eamonnT	New issue with migration hidden link this page is NOT translated but showing lang icons bottom page why? See image New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/non-translated-post-is-showing-lang-icons-bottom-page-why/
April 7, 2025 at 7:58 am #16902646
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, I'm sorry for the inconvenience and the late response due to the holidays. I shared the details with our team and will get back to you as soon as possible. Please wait. Thank you for being so patient. -- Thanks! Bigul
April 7, 2025 at 11:56 am #16904067
eamonnT	This site is LIVE can we at least get the licence sorted today? Also I am wasting so much time on this and it seems WPML is the big problem I have decided to proceed with content creation ( no going back to old site ) and I hope you can resolve quickly it must be easy to simply set your databases to match the OLD live site it all pages have already been translated Look at the old live site and status of all pages they are all ticked as completed Still never received any credits for this hassle New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/this-site-is-registered-on-wpml-org-as-a-development-site-13/
April 7, 2025 at 11:57 am #16904082
eamonnT	see image please fix urgently
April 7, 2025 at 12:02 pm #16904104
eamonnT	old live showing completed translations