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[Resolved] Existing pages are already translated but trying to charge full transaction
This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where changes made to an English page, specifically adding a new h1 tag and an icon, are not being reflected in the translated versions without incurring additional full translation charges.
Solution:
We identified that the main issue stems from the site not being connected to the Translation Memory before making these changes. To resolve this, we recommend connecting your sites to the Translation Memory to ensure translation consistency and avoid similar issues in the future. For detailed instructions on how to connect your sites, please refer to our guide on Automatic Translation Subscription for Multiple Sites.
Additionally, it's important to ensure that during migrations or site copies, the sites are correctly connected to the Translation Memory. This step is crucial for maintaining translation consistency across different environments.
As a one-time gesture, we have deposited 300,000 credits into your account to assist with the translations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
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We are sorry for the inconvenience you're facing. Our team is still working on the issue, and we will get back to you as soon as we have an update. I have also created a new support ticket regarding the site key issue for easier tracking. Please check it.
The developer has provided a screencast showing the process that we are following, this is not a simple Migration as we are use a fresh new WordPress and theme install.... We need clean the old site as many features and old code we do not need in the new live site.....
Thank you for the updates and the screencast. I have shared it with our developers. They are still working on the bug. We will get back to you as soon as we receive their feedback. Thank you for your patience.
okay I have noticed another issue which I have a workaround on as some tramslations were not connected to the original post see example and how I fix these.
hidden link
This is Friday and I have been working every day on editing the new website as I need to fix h1 tags ( nothing todo with WPML ) but one of reasons we moved to a fresh install of wordpress alongs speedetc.
SO far I have been able to solve other smaller issues the BIG issue is the fact that the status of pages that are already at tick status completed , wpml is now set these to refresh and will charge credits to get them back to complete status...
Can you give me some assurance that the solution will not be another attempt at at migration to new live site as all the work I have been doing and some of it is urgent will be lost?
I am hoping that some flag cab ne set in the database that sets these pages from refresh to compete status.
I am also happy to refresh all these pages manually to get them at complete status if you can at your end apply free credits.
BUT I need an answer so I can decide if I can continue to work on the live site and it IS Friday,,,,,,
So summary I or you can manually refresh pages ( with free credits ) to get to correct status you can check live site to confirm they are complete ( but I think we agree that is not an issue ) or your team can give some assurance my work will not be lost and the flag will be set to status complete and I can continue to updating the live site.
Look for a response on the important question for me and my team ... on a live site please it is nearly a week old ...
New threads created by Bigul and linked to this one are listed below:
Thank you for the updates. We are sorry about this. It is a very unusual result. So we have created a new ticket for a deeper investigation. We will do our best to resolve all the issues you’re experiencing with WPML. Thank you for your kind understanding.
"Therefore, have you tried the same steps for migrating the Pages, Destination & other Custom posts? On the live site, the following Destination posts were not connected to their translations. Please confirm."
Developer Response
Yes, I've used the same method/way to migrate other post types like Destinations, testimonials, etc.
Please note that now you have migrated the posts (for example Suppliers), but in the Advanced Translation Editor, it will remain empty until the sites are connected. The import process links the posts, but the translations in the Advanced Translation Editor do not pull content from the Translation Memory because the site, posts, and translation jobs IDs are different on the live site."
Developer Response
Then what to do now! If we migrate posts as I described, a new ID for the row may be created due to the primary key auto-increment. How can I fix that?? Or you need to update on your site!
I Asked developer to explain why we are bot using a plugin
Developer Response
Ok, we didn't use the plugin because we wanted to transfer/migrate content to a new, fresh WordPress site, so that's why I've installed and set up everything manually, then installed the required plugin and theme. And then I've just exported the content, not the full database. It was not a task to move the site from one domain to another, that's why I didn't use a migration plugin like Updraft Plus, Duplicator, etc.
Please answer my Question , I am on the verge of sharing my experience with review websites...
U did ask this question on Friday but you choose to ignore please respond to exact question
BUT I need an answer so I can decide if I can continue to work on the live site and it IS Friday,,,,,,
So summary I or you can manually refresh pages ( with free credits ) to get to correct status you can check live site to confirm they are complete ( but I think we agree that is not an issue ) or your team can give some assurance my work will not be lost and the flag will be set to status complete and I can continue to updating the live site.
Look for a response on the important question for me and my team ... on a live site please it is nearly a week old ...
Thank you for the feedback. I was waiting for our developers' input on this, as we have been trying to identify the root cause of the issues you are currently facing. So, it is best to wait until we fully track down the bug.
1) The Advanced Translation Editor is charging extra for already translated content when updating post translations.
2) The connection between original and translated posts is being lost.
To explain simply, the reason for the extra translation charges is that you have created a new website (Site B – hidden link) and manually migrated (exported & imported) posts from Site A – hidden link.
The issue here is that because of manual migration these two sites are not connected on the Advanced Translation Editor (ATE) server. As a result, the Translation Memory from Site A cannot be applied to Site B. From WPML’s perspective, these are considered two completely separate websites owned by different users.
Please take a full site backup (mandatory) and connect hidden link with hidden link as described in the following documentation. You can copy the migration code from the dev site and then check if translations work as expected without consuming extra credits.
