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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 4 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 12, 2019 at 6:55 pm #4007215

kellyO-2

I am facing a bug. I can't click anything on the Translation Management > Translation dashboard so I can't add to the translation basket. I tried logging again and restarting as also deactivating and activating the plugin but nothing works.

June 13, 2019 at 5:49 am #4009553

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos