Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 6 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 24, 2019 at 1:29 pm #3885305

johnW-25

Tell us what you are trying to do? export to translator

Is there any documentation that you are following? no

Is there a similar example that we can see? no

What is the link to your site? hidden link

May 24, 2019 at 5:28 pm #3886803

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please elaborate a bit more on what you are trying to accomplish and what is the exact issue or error that you are facing?

If you have any screenshots or screen recording, that would help a lot, too.

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

I will be waiting for your response.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week. In case you would like to get help faster and you can't wait until the beginning of next week, please mark this ticket as resolved and in the process of creating a new ticket, please select the "Live Chat" option.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] export to translator word count issue’ is closed to new replies.