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This topic contains 7 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 10 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
February 2, 2020 at 6:28 pm #5408003

albaC

Hi,

Please I need help with this ticket that it's already closed: https://wpml.org/forums/topic/split-extra-products-options-translation/ (I've replied there but nobody answered)

Here is my last message:

I need to change this sentence in catalan but I can't do it. I can only do it in string translations for english and spanish. This is the sentence I need to change: Escriu el nom de la persona a qui li vols regalar*

hidden link

Thanks,

Arnau

February 3, 2020 at 11:48 am #5412299

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello Arnau,
Thank you for contacting WPML support.

1.- Please describe the steps to edit this string in Catalan.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Note: We can continue in Castellano if you like.

Kind regards,
Carlos

February 3, 2020 at 12:14 pm #5412569

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hola Arnau,
Muchas gracias por el video.

Luego de hacer un pequeño cambio en el texto del campo y guardar esos cambios ya aparece la nueva cadena en Castellano en WPML -> Traducción de cadenas.

Nota: También aparece la antigua pero esa la puedes ignorar.

Luego de traducir la cadena a Catalán y a Inglés en WPML -> Traducción de cadenas. Me puede decir si el problema está resuelto?

Saludos,
Carlos

February 3, 2020 at 12:44 pm #5412733

albaC

Hola Carlos,

No funciona.

February 3, 2020 at 1:12 pm #5412821

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hola Arnau,

Listo, ya se resolvió el problema. Sólo había que cambiar la cadena original al Catalán 🙂

Saludos,
Carlos

February 3, 2020 at 1:27 pm #5412899

albaC

Perfecto, gracias!

February 3, 2020 at 1:36 pm #5413121

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Por favor no dude en contactarnos si necesita de nuestra ayuda en el futuro con WPML.

Saludos cordiales,
Carlos