Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem: I'm trying to reduce the CPU usage.

Solution: I would like to ask you to follow this steps: - Create a full backup of the site. - Go to Plugins -> Add new -> Commercial tab -> Update WPML plugins to their latest version (v4.2.9) - Go to WPML -> Support -> Troubleshooting link -> Apply the troubleshooting steps highlighted in the attached image.

Relevant Documentation:

This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
October 9, 2019 at 1:01 pm

nicholasS-3

I am trying to:

Modify home page

Link to a page where the issue can be seen:

hidden link

I expected to see:

which does not increase used CPU at 7.2, at normale use is at 0.05

Error LOG:

[Wed Oct 09 08:14:36.858890 2019] [fcgid:warn] [pid 10203] [client 172.69.68.148:38690] mod_fcgid: stderr: WordPress errore sul database Unknown column 'wpml_translations.language_code' in 'where clause' per la query SELECT SQL_CALC_FOUND_ROWS sld_posts.ID FROM sld_posts WHERE 1=1 AND (
[Wed Oct 09 08:14:36.859168 2019] [fcgid:warn] [pid 10203] [client 172.69.68.148:38690] mod_fcgid: stderr: 0 = 1

October 10, 2019 at 11:20 am #4729717

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps:
- Create a full backup of the site.
- Go to Plugins -> Add new -> Commercial tab -> Update WPML plugins to their latest version (v4.2.9)
- Go to WPML -> Support -> Troubleshooting link -> Apply the troubleshooting steps highlighted in the attached image.

Could you tell me the result of the steps above?

Kind regards,
Carlos

October 11, 2019 at 8:37 am #4736469

nicholasS-3

My issue is resolved now. Thank you!

October 11, 2019 at 9:10 am #4736611

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I'm glad to hear that the issue is solved 🙂

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos