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This topic contains 18 replies, has 4 voices.

Last updated by georgiG-4 3 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
April 30, 2019 at 3:21 pm

georgiG-4

Hello,

2-3 weeks ago we installed WPML on WooCommerce and started translating the products into 3 languages. At first he was doing well. But when we get around 200 translated products, the products could no longer be translated because when loading a product, it gave a “Timed out” error.

I’ve read the recommended articles:

https://wpml.org/faq/how-to-debug-performance-problems/
https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/

But none of this helped.

I turned off String Translation for “String Index”, even turning off the module itself, but it does not work.

The bigger problem is that I can not even get into the plugin administration.

For example, when I try to access WPML – “Languages” section, the system gives me a Time Out error.

In short - when WPML is turned on, the site becomes unusable:

• Products can not be edited;
• I can not get into the administration of the plug-in;
• I can not turn off the String translation module;
• The WP admin generally loads much slower when WPML is turned on;

When I turn it off, everything comes right.

What I did to solve the problem:

I read this article - https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ I did everything.
I checked what cause the delays with Query Monitor plugin.

Of course, he states that the delay is from WPML.

Also I cannot get the debuh information, because I can not access the plugin settings. Another problem is that I can not even turn off WPML.

I had to change the folder name to shut it down.

Link: hidden link

The site is still in production!
All of the plugins are currently turned off!
I couldn't get the debug info from WPML !

Here is info about the system:

### WordPress Environment ###

WordPress address (URL): hidden link
Site address (URL): hidden link
WC Version: 3.6.2
Log Directory Writable: ✔
WP Version: 5.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.17
PHP Post Max Size: 8 MB
PHP Time Limit: 240
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.2.23-MariaDB-cll-lve
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.8
WC Database Prefix: wprv_
Total Database Size: 31.59MB
Database Data Size: 31.31MB
Database Index Size: 0.28MB
wprv_woocommerce_sessions: Data: 0.41MB + Index: 0.00MB
wprv_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB
wprv_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wprv_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wprv_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wprv_ac_abandoned_cart_history_lite: Data: 0.03MB + Index: 0.00MB
wprv_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB
wprv_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB
wprv_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_payouts: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_referrals: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_rest_consumers: Data: 0.00MB + Index: 0.00MB
wprv_affiliate_wp_visits: Data: 0.00MB + Index: 0.00MB
wprv_aws_cache: Data: 0.00MB + Index: 0.00MB
wprv_aws_index: Data: 1.58MB + Index: 0.00MB
wprv_cart_notices: Data: 0.00MB + Index: 0.00MB
wprv_commentmeta: Data: 0.00MB + Index: 0.00MB
wprv_comments: Data: 1.69MB + Index: 0.10MB
wprv_dokan_announcement: Data: 0.02MB + Index: 0.00MB
wprv_dokan_orders: Data: 0.02MB + Index: 0.00MB
wprv_dokan_refund: Data: 0.02MB + Index: 0.00MB
wprv_dokan_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB
wprv_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wprv_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB
wprv_dokan_withdraw: Data: 0.02MB + Index: 0.00MB
wprv_FadeInText_plugin: Data: 0.00MB + Index: 0.00MB
wprv_followup_coupons: Data: 0.00MB + Index: 0.00MB
wprv_followup_coupon_logs: Data: 0.00MB + Index: 0.00MB
wprv_followup_customers: Data: 0.00MB + Index: 0.00MB
wprv_followup_customer_carts: Data: 0.01MB + Index: 0.00MB
wprv_followup_customer_notes: Data: 0.00MB + Index: 0.00MB
wprv_followup_customer_orders: Data: 0.00MB + Index: 0.00MB
wprv_followup_email_excludes: Data: 0.00MB + Index: 0.00MB
wprv_followup_email_logs: Data: 0.00MB + Index: 0.00MB
wprv_followup_email_orders: Data: 0.02MB + Index: 0.00MB
wprv_followup_email_tracking: Data: 0.00MB + Index: 0.00MB
wprv_followup_followup_history: Data: 0.23MB + Index: 0.00MB
wprv_followup_order_categories: Data: 0.00MB + Index: 0.00MB
wprv_followup_order_items: Data: 0.00MB + Index: 0.00MB
wprv_followup_subscribers: Data: 0.00MB + Index: 0.00MB
wprv_followup_subscribers_to_lists: Data: 0.00MB + Index: 0.00MB
wprv_followup_subscriber_lists: Data: 0.00MB + Index: 0.00MB
wprv_icl_content_status: Data: 0.00MB + Index: 0.00MB
wprv_icl_core_status: Data: 0.00MB + Index: 0.00MB
wprv_icl_flags: Data: 0.00MB + Index: 0.00MB
wprv_icl_languages: Data: 0.00MB + Index: 0.00MB
wprv_icl_languages_translations: Data: 0.10MB + Index: 0.00MB
wprv_icl_locale_map: Data: 0.00MB + Index: 0.00MB
wprv_icl_message_status: Data: 0.00MB + Index: 0.00MB
wprv_icl_mo_files_domains: Data: 0.01MB + Index: 0.00MB
wprv_icl_node: Data: 0.00MB + Index: 0.00MB
wprv_icl_reminders: Data: 0.00MB + Index: 0.00MB
wprv_icl_strings: Data: 5.08MB + Index: 0.10MB
wprv_icl_string_packages: Data: 0.00MB + Index: 0.00MB
wprv_icl_string_pages: Data: 0.05MB + Index: 0.00MB
wprv_icl_string_positions: Data: 0.00MB + Index: 0.00MB
wprv_icl_string_status: Data: 0.00MB + Index: 0.00MB
wprv_icl_string_translations: Data: 4.00MB + Index: 0.00MB
wprv_icl_string_urls: Data: 0.00MB + Index: 0.00MB
wprv_icl_translate: Data: 0.88MB + Index: 0.00MB
wprv_icl_translate_job: Data: 0.04MB + Index: 0.00MB
wprv_icl_translations: Data: 0.25MB + Index: 0.00MB
wprv_icl_translation_batches: Data: 0.00MB + Index: 0.00MB
wprv_icl_translation_status: Data: 1.36MB + Index: 0.00MB
wprv_ism_share_counts: Data: 0.00MB + Index: 0.00MB
wprv_links: Data: 0.00MB + Index: 0.00MB
wprv_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB
wprv_litespeed_optimizer: Data: 0.04MB + Index: 0.01MB
wprv_mc4wp_log: Data: 0.01MB + Index: 0.00MB
wprv_ms_snippets: Data: 0.00MB + Index: 0.00MB
wprv_options: Data: 5.45MB + Index: 0.00MB
wprv_pmxe_exports: Data: 0.00MB + Index: 0.00MB
wprv_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB
wprv_pmxe_posts: Data: 0.00MB + Index: 0.00MB
wprv_pmxe_templates: Data: 0.00MB + Index: 0.00MB
wprv_pmxi_files: Data: 0.00MB + Index: 0.00MB
wprv_pmxi_history: Data: 0.00MB + Index: 0.00MB
wprv_pmxi_images: Data: 0.09MB + Index: 0.00MB
wprv_pmxi_imports: Data: 0.06MB + Index: 0.00MB
wprv_pmxi_posts: Data: 0.08MB + Index: 0.00MB
wprv_pmxi_templates: Data: 0.04MB + Index: 0.00MB
wprv_postmeta: Data: 4.04MB + Index: 0.00MB
wprv_posts: Data: 4.59MB + Index: 0.00MB
wprv_rwc_unlogged_user_data: Data: 0.00MB + Index: 0.00MB
wprv_snippets: Data: 0.01MB + Index: 0.00MB
wprv_social_users: Data: 0.00MB + Index: 0.00MB
wprv_speedy_product_settings: Data: 0.00MB + Index: 0.00MB
wprv_speedy_table_rate: Data: 0.00MB + Index: 0.00MB
wprv_speedy_weight_dimensions: Data: 0.00MB + Index: 0.00MB
wprv_termmeta: Data: 0.11MB + Index: 0.00MB
wprv_terms: Data: 0.18MB + Index: 0.00MB
wprv_term_relationships: Data: 0.19MB + Index: 0.00MB
wprv_term_taxonomy: Data: 0.08MB + Index: 0.00MB
wprv_usermeta: Data: 0.04MB + Index: 0.00MB
wprv_users: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_daily_analysis: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_detailed_analysis: Data: 0.04MB + Index: 0.00MB
wprv_wcfm_enquiries: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_enquiries_meta: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_enquiries_response: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_following_followers: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_orders: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_orders_meta: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_product_multivendor: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_refund_request: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_reverse_withdrawal: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_reviews: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_reviews_response: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_review_rating_meta: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_store_taxonomies: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_vendor_ledger: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_withdraw_request: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_marketplace_withdraw_request_meta: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_membership_subscription: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_messages: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_messages_modifier: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_messages_stat: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_support: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_support_meta: Data: 0.00MB + Index: 0.00MB
wprv_wcfm_support_response: Data: 0.00MB + Index: 0.00MB
wprv_wc_download_log: Data: 0.00MB + Index: 0.00MB
wprv_wc_product_meta_lookup: Data: 0.00MB + Index: 0.00MB
wprv_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wprv_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB
wprv_yith_wcaf_affiliates: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcaf_clicks: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcaf_commissions: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcaf_commission_notes: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcaf_payments: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcaf_payment_commission: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcaf_payment_notes: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcwl: Data: 0.00MB + Index: 0.00MB
wprv_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB
wprv_yith_ywrac_email_log: Data: 0.00MB + Index: 0.00MB
wprv_yoast_seo_links: Data: 0.06MB + Index: 0.00MB
wprv_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 1672
blocks: 20
boxzilla-box: 1
featured_item: 8
follow_up_email: 10
mc4wp-form: 1
nav_menu_item: 104
oembed_cache: 3
page: 89
post: 13
product: 991
product_variation: 18
raccartlist: 1
racemailtemplate: 1
scheduled-action: 24
shop_coupon: 1
shop_order: 10
shop_subscription: 5
sidebar: 2
wc_eatt_files: 1
wc_order_status: 10
wc_product_tab: 3
yith-wcbm-badge: 3
ywdpd_discount: 2
ywrac_cart: 5
ywrac_email: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (1) ###

WooCommerce: by Automattic – 3.6.2

### Inactive Plugins (67) ###

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.3.4
Advanced Woo Search: by ILLID – 1.68
AffiliateWP: by AffiliateWP
LLC – 2.0.9.2

Akismet Anti-Spam: by Automattic – 4.1.1
Boxzilla: by ibericode – 3.2.10
Classic Editor: by WordPress Contributors – 1.4
Code Snippets: by Shea Bunge – 2.13.3
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.10

Custom Product Tabs WP All Import Add-on: by YIKES
Inc. – 2.0.3

Dokan: by weDevs
LLC – 2.9.14

Dokan Menu Hider: by Nayem – 2.4
Dokan Pro - business: by weDevs – 2.9.6 – Not tested with the active version of WooCommerce
Follow-Up Emails: by WooCommerce – 4.8.6 – Not tested with the active version of WooCommerce
Hello Dolly: by Matt Mullenweg – 1.7.1
Improved Variable Product Attributes for WooCommerce: by Mihajlovic Nenad – 4.1.1 – Not tested with the active version of WooCommerce
Indeed Social Share & Locker Pro: by indeed – 7.4
LiteSpeed Cache: by LiteSpeed Technologies – 2.9.7.1
Loco Translate: by Tim Whitlock – 2.2.2
Mailchimp for WordPress: by ibericode – 4.5.1
MailChimp for WordPress - Premium: by ibericode – 4.5.5
MailChimp for WordPress - Top Bar: by ibericode – 1.3.2
Minimum Order Amount for Woocommerce: by Dario Curasì – 1.5.0 – Not tested with the active version of WooCommerce
Multi Currency for WooCommerce: by VillaTheme – 2.1.3.3 – Not tested with the active version of WooCommerce
Nobuna WooCommerce Recover Abandoned Carts: by Nobuna – 1.0 – Not tested with the active version of WooCommerce
PayPal Currency Converter BASIC for WooCommerce: by Intelligent-IT – 2.2.4 Multisite – Not tested with the active version of WooCommerce
PayPal for WooCommerce: by Angell EYE – 1.5.7 – Not tested with the active version of WooCommerce
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.1.9
Query Monitor: by John Blackbourn – 3.3.4
SIP Reviews Shortcode for WooCommerce: by ShopitPress <hello@shopitpress.com> – 1.2.0 – Not tested with the active version of WooCommerce
Sofort payment gateway: by Sven Wagener – 1.4.2 – Not tested with the active version of WooCommerce
Sofortueberweisung Gateway for Woocommerce: by Michael Leithold – 1.2 – Not tested with the active version of WooCommerce
Woocommerce Advanced Bulk Edit: by George Iron – 4.3.6 – Not tested with the active version of WooCommerce
WooCommerce Cart Notices: by SkyVerge – 1.9.0 – Not tested with the active version of WooCommerce
WooCommerce Continue Shopping: by HappyKite – 1.3.1 – Not tested with the active version of WooCommerce
WooCommerce E-Mail Attachments (by Inoplugs): by InoPlugs – 3.0.9 – Not tested with the active version of WooCommerce
WooCommerce Email Customizer: by WooCommerce – 1.1.9 – Not tested with the active version of WooCommerce
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.7.3 – Not tested with the active version of WooCommerce
WooCommerce Frontend Manager: by WC Lovers – 6.0.4
WooCommerce Frontend Manager - Ultimate: by WC Lovers – 6.0.2 – Not tested with the active version of WooCommerce
WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4 – Not tested with the active version of WooCommerce
WooCommerce Multilingual: by OnTheGoSystems – 4.6.2
WooCommerce Order Status Manager: by SkyVerge – 1.9.3 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices: by Andrew Benbow – 4.3.4 – Not tested with the active version of WooCommerce
WooCommerce Product Filter: by Mihajlovic Nenad – 6.6.5 – Not tested with the active version of WooCommerce
WooCommerce Product Reviews Pro: by SkyVerge – 1.12.3 – Not tested with the active version of WooCommerce
WooCommerce Social Login: by SkyVerge – 2.6.1 – Not tested with the active version of WooCommerce
WooCommerce Speedy Shipping Method: by EXTENSA WEB DEVELOPMENT – 2.7.3 – Not tested with the active version of WooCommerce
WooCommerce Tab Manager: by SkyVerge – 1.10.1
WooSidebars: by WooCommerce – 1.4.5
WP Add Custom CSS: by Daniele De Santis – 1.1.4
WP All Export Pro: by Soflyy – 1.5.4-beta-1.20
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.0.6 – Not tested with the active version of WooCommerce
WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
WP All Import Pro: by Soflyy – 4.5.6-beta-1.5
WP Disable: by optimisation.io - jody nesbitt – 1.5.21
WP fade in text news: by Gopi Ramasamy – 11.3
WPML Multilingual CMS: by OnTheGoSystems – 4.2.6
WPML String Translation: by OnTheGoSystems – 2.10.4
YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.4.6 – Not tested with the active version of WooCommerce
YITH WooCommerce Badge Management Premium: by YITH – 1.3.19 – Not tested with the active version of WooCommerce
YITH WooCommerce Checkout Manager: by YITH – 1.2.5 – Not tested with the active version of WooCommerce
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 1.5.2
YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.3.9 – Not tested with the active version of WooCommerce
YITH WooCommerce Wishlist: by YITH – 2.2.10
YITH WooCommerce Wishlist Premium: by YITH – 2.2.8 – Not tested with the active version of WooCommerce
Yoast SEO: by Team Yoast – 11.0 – Not tested with the active version of WooCommerce
Yoast SEO: Search index purge: by Team Yoast – 1.1.0

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #2621 - /shop-2/
Cart: #2622 - /einkaufswagen-2/
Checkout: #2623 - /zur-kasse-2/
My account: #2624 - /mein-account-2/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.8.1
Parent Theme Author URL: hidden link
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome-child/woocommerce/emails/customer-completed-order.php
flatsome-child/woocommerce/emails/customer-new-account.php
flatsome-child/woocommerce/emails/customer-on-hold-order.php
flatsome-child/woocommerce/emails/customer-processing-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 3.6.0
flatsome/woocommerce/single-product.php

April 30, 2019 at 11:40 pm #3715211

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thank you for contacting us. A few days ago we released the new version of WooCommerce Multilingual that fixed a problem with performance: https://wpml.org/download/woocommerce-multilingual/?section=changelog

Please, could you upgrade the WooCommerce Multilingual to see if the performance problem will be fixed?

Thank you.

May 1, 2019 at 11:33 am #3717771

georgiG-4

Hello,
I've just updated to the newest version - "Version 4.6.2.1" and i don't see any improvement:

I can't translate the products;
WPML administration is still not accessible;
WPML modules still can't be activated/deactivated without time out error;

Thank you!

May 1, 2019 at 4:33 pm #3718923

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I see the problem you are reporting. Now I can not even access your site. So that we can better analyze this problem, please, could you provide us the credentials for FTP as well?

At the moment, only with the credentials of WordPress, it is not even possible for us to access the site. Your next message will be private.

Thank you.

May 1, 2019 at 5:53 pm
May 3, 2019 at 4:55 am #3730831

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you. I'm testing your site, but it seems like there is some other problem as well.

I deactivated all WPML plugins and kept only WooCommerce enabled. Very often the session is closed and it is necessary to log in again. I'm not sure if this is causing any problems - especially with String Translation.

On your server, are you using any caching system? If yes, please could you deactivate it so we can test?

Thank you.

May 3, 2019 at 9:20 am #3732593

georgiG-4

Hello,
Just deactivated Litespeed cache, everything seems to work fine now.

Also, can you give me deadline? This is really very URGENT! Thanks!

Thank you!

May 3, 2019 at 9:24 am #3732615

georgiG-4

.

May 3, 2019 at 3:44 pm #3736269

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
My name is Carlos and I will be taking this ticket because our colleague Bruno is off today.

I visited the site and logged in successfully the first time but then I got logged out and I can't access the site anymore.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes if corresponds.
- Flush any cache memory that might exists. You can ask your hosting providers to do the same on the server side.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Regards,
Carlos

May 4, 2019 at 7:39 am #3739479

georgiG-4

Hello,
I've already do that several times.

The problem is way deeper if you ask me. Now it gives me "white screen of death" when i try to access Orders and products tab in WooCommerce.

I will restore the site from back up and write you back.

Thank you!

May 6, 2019 at 2:51 pm #3750173

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

I will be waiting for your message.

Regards,
Carlos

May 6, 2019 at 3:10 pm #3750295

georgiG-4

Hello,
I have done everything in your last message:

- Update all outdated plugins and themes if corresponds.
- Flush any cache memory that might exists. You can ask your hosting providers to do the same on the server side.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

But the problem persist. Opening products is painfully slow. Admin is also notably slower. Please note, that i am using WooCommerce with version 3.5.6.

When i've tried to upgrade to the newest - 3.6.2 i can't even acess Orders and Products tab. The site went completely broken.

Anyway with 3.6.2 version there wasn't any improvement, even after deactivating/updating/theme/plugin etc.

I;ve restored to backup (to Woo version of 3.5.6) to save some information.

May 6, 2019 at 5:37 pm
May 11, 2019 at 10:50 am #3790203

georgiG-4

Hello, is there any progress with our problem? We need to fix that ASAP and if needed to speak with manager. Thanks!

May 14, 2019 at 9:33 pm #3810779

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Sorry for the delay. Have you followed the steps that my colleague Carlos added above (https://wpml.org/forums/topic/extremely-slow-admin-unable-to-edit-products-or-deactivate-wpml-plugins/#post-3751495) to create a copy of your site and we test in our testing environment?

When I access our testing environment it looks like the default site is still installed, rather than your site.

Thank you.