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Last updated by Riffaz 9 months ago.

Assigned support staff: Riffaz.

Author Posts
January 10, 2019 at 10:54 am

Allen

I am trying to: Copy content from English for my Arabic version

Link to a page where the issue can be seen:

I expected to see: Content from English pages for my Arabic version

Instead, I got: Failed to copy

January 10, 2019 at 12:42 pm #3076042

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

We need more details regarding this to find the issue.

It seems you are facing this issue because of compatibility issues. So to make sure if possible, please do the following steps.

Plugin conflict
Could you please disable all the plugins and check this?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of the default themes like twenty seventeen, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Console Errors
In your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
Check if you see any red errors here : hidden link and let me know.

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

Let me know.

Regards,
Riffaz.

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