If you are having a notice about writing the .mo files please read this doc

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Raja Mohammed 4 months ago.

Assigned support staff: Raja Mohammed.

Author Posts
July 18, 2019 at 9:58 am #4237155

yaniv

Fatal error email from WP -

Error Details
=============
An error of type E_ERROR was caused in line 31 of the file /home/webmarkc/cyberbit.webmark.co.il/wp-content/plugins/sitepress-multilingual-cms/classes/templates/wpml-twig-template-loader.php. Error message: Uncaught Error: Class 'Twig_Environment' not found in /home/webmarkc/cyberbit.webmark.co.il/wp-content/plugins/sitepress-multilingual-cms/classes/templates/wpml-twig-template-loader.php:31
Stack trace:
#0 /home/webmarkc/cyberbit.webmark.co.il/wp-content/plugins/sitepress-multilingual-cms/classes/widgets/class-wpml-widgets-support-factory.php(43): WPML_Twig_Template_Loader->get_template()
#1 /home/webmarkc/cyberbit.webmark.co.il/wp-content/plugins/sitepress-multilingual-cms/classes/widgets/class-wpml-widgets-support-factory.php(27): WPML_Widgets_Support_Factory->create_backend_ui(Object(SitePress))
#2 /home/webmarkc/cyberbit.webmark.co.il/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(139): WPML_Widgets_Support_Factory->create()
#3 /home/webmarkc/cyberbit.webmark.co.il/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(116): WPML_Action_Filter_Loader->run_factory(Object(WPML_Widgets_Suppo

July 18, 2019 at 1:11 pm #4238923

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

I will continue helping with your issue.

The latest version of WPML can be downloaded from your WPML account, https://wpml.org/account/downloads/

Please follow the steps to manually update the plugin

- download the latest version of WPML from https://wpml.org/account/downloads/;

- disable WPML Multilingual CMS

- delete WPML Multilingual CMS (the settings and the translations are saved in the database so they will not be deleted);

- upload the freshly downloaded WPML plugin from Plugins → Add New → Upload Plugin → Activate WPML;

Alternatively, you can directly upload the plugin to wp-content/plugin folder using FTP.

Let me know if that help solves your issue.

Kind Regards
Raja