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This thread is resolved. Here is a description of the problem and solution.

Problem: i got an error while updating my WPML plugin

Solution: The fastest and easiest way to solve this is by re-uploading the WPML plugin manually. you won't lose your configuration or translated content.

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This topic contains 4 replies, has 2 voices.

Last updated by Alejandro 8 months, 3 weeks ago.

Assigned support staff: Alejandro.

Author Posts
January 30, 2019 at 12:13 pm #3143758

Edward Zilliacus

I am trying to activate WPML Multilingual CMS. Instead I get a 'Fatat Error' containg this message:

Fatal error: require_once(): Failed opening required '/home/content/n3pnexwpnas01_data02/74/4019974/html/wp-content/plugins/sitepress-multilingual-cms/vendor/autoload.php' (include_path='.:/usr/local/php5_6/lib/php') in /home/content/n3pnexwpnas01_data02/74/4019974/html/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 52

My website crashed yesterday when updating different plugins of WPML. I had to call GoDaddy to help me get the website back online. They turned off all plugins. When trying to activate WPML plugins I get the Fatal Error message as shown above.

Could you please help me resolve this issue as soon as possible? It is crucial for my client that all languages work on the site, which they do not now.

January 30, 2019 at 12:42 pm #3143889

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello, for some reason the ticket was marked as closed,so i re-opened it while i work on the site. i'll update you here when i finish.

January 30, 2019 at 12:50 pm #3143936

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I successfully re-uploaded the plugin and it's now working well. could you please confirm and let me know?

Thanks in advance.

January 30, 2019 at 12:56 pm #3143950

Edward Zilliacus

Thanks Alejandro! Everything looks to be working perfectly!

Do you have any tips on how to avoid a similar issue in the future?

My best,

Edward

January 30, 2019 at 2:37 pm #3144413

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

This usually happens when a lot of plugins are updated at once or when there are interruptions in the process. the best way to avoid this is to do it when there isn't too much traffic on your site or do it in a staging environment first.

Regards,
Alejandro.