Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 3 replies, has 2 voices.

Last updated by Noman 6 months, 4 weeks ago.

Assigned support staff: Noman.

Author Posts
April 23, 2019 at 8:23 pm #3667521

Humberto da Silva Lourenço

I am trying to: update

Link to a page where the issue can be seen:

hidden link

He actualizado el plugin y me ha dado un error fatal del que adjunto imágenes. He tenido que restablecer una copia desde el servidor porque me he quedado si acceso a la web.

Podría decirme porqué la actualización ha causado este problema y cómo puedo actualizar el plugin sin que esto vuelva a ocurrir?.

Un saludo
Humberto

April 24, 2019 at 8:24 am #3670359

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Sorry for the trouble, Could you please delete and install WPML plugin manually?

To do a manual update please follow these steps:

1. Please take your full site backup.

2. Deactivate the existing WPML plugin.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

We have another client who was able to solve it the sameway:
https://wpml.org/forums/topic/when-i-update-the-plugin-of-the-wpml-getting-fatal-error/#post-3275821

Thank you

April 24, 2019 at 2:28 pm #3674025

Humberto da Silva Lourenço

Hi,

I have a doubt. I have installed
WPML Multilingual CMS
WPML String Translation

Do I have to follow your instruction with both of them or just with WPML Multilingual CMS which was the one which caused the fatal error?

Best regards
Humberto

April 24, 2019 at 3:00 pm #3674443

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

The error is coming from WPML Multilingual CMS, so please follow the steps for it. Thank you

The topic ‘[Closed] Fatal error al actualizar wpml’ is closed to new replies.