Fatal error: Call to undefined method WPML_Notice::must_reset_dismiss() in /home

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Tagged: Compatibility, Install and update

This topic contains 21 replies, has 18 voices.

Last updated by ahmedL-2 3 years ago.

Assigned support staff: Ankit.

Author	Posts
September 4, 2017 at 3:58 pm #1358272
filippoD-6	After updating WPML I get this error when I try logging into wordpress dashboard. It says: Fatal error: Call to undefined method WPML_Notice::must_reset_dismiss() in /home/brebisnoir/brebisnoir.com/wp-content/plugins/sitepress-multilingual-cms/classes/notices/class-wpml-notices.php on line 111 Please help!
September 5, 2017 at 6:55 am #1359083
Ankit	Hi, Thanks for contacting support forum. This is Ankit from wpml support, I will assist you with the issue further. Hope this is fine 🙂 Could you please do following for me? 1. Login to FTP and rename "sitepress-multilingual-cms" folder inside wp-content/plugins/ directoy to something else so that site would work again. 2. Deactivate all non-related wpml plugins and switch to default wordpress theme, check if similar issue still persists or not? If not, then please activate the deactivated plugins one by one and check if issue appears. If all the plugins are activated and issue is not appearing, activate your theme and check if issue appears. This can be somewhat non-trivial task, so it will be better if you can perform this test on development/staging server of your website. IMPORTANT: Please take database and file backup of your website before performing these steps, it may require in case something goes wrong. 3. If problem persists, I would request you consider providing me with temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply (See attachment). The information you will enter is private which means only you and I can see and have access to it. Regards, Ankit access-info.png
September 5, 2017 at 9:31 am #1359427
Alan	Just to let you know, that I see the same problem on my site. Currently I don't have the time to look for the issue, so I have to stay with the older version. But it looks like this is an issue in general: [Tue Sep 05 11:29:00.279505 2017] [:error] [pid 4814] [client 223.197.188.191:63220] PHP Fatal error: Call to undefined method WPML_Notice::must_reset_dismiss() in /srv/www/wp-content/plugins/sitepress-multilingual-cms/classes/notices/class-wpml-notices.php on line 111, referer: hidden link
September 5, 2017 at 10:09 am #1359555
Ankit	Could you please try following? 1. Deactivate wpml multilingual CMS plugin. 2. Login to FTP and go to wp-content/plugins/ folder. 3. Delete "sitepress-multilingual-cms" directory. 4. Download plugin from: https://wpml.org/account/downloads/ and extract it. 5. Upload it via FTP. 6. Activate plugin. Let me know if this helps. Regards, Ankit
September 7, 2017 at 9:16 am #1363247
Martin Schadegg Brønniche	I am experiencing this error as well, also after updating the plugin. When I try to extract the zip file using either wp-cli or just the unzip command, it fails. For some reason, however, I cannot reproduce this problem on our staging server, as the plugin updated just fine over there. Additionally, disabling the plugin fixes the admin panel (No surprise there), and reinstalling the latest files did not help.
September 7, 2017 at 9:46 am #1363290
Ankit	Hi Karsten, Could you please try the procedure mentioned over here: https://wpml.org/forums/topic/fatal-error-call-to-undefined-method-wpml_noticemust_reset_dismiss-in-home/#post-1359555 ? Regards, Ankit
September 7, 2017 at 9:52 am #1363301
Martin Schadegg Brønniche	I tried. It doesn't work. Getting the same issue.
September 8, 2017 at 12:06 am #1364346
tahaZ	Getting the same issue on my site. Did you guys just push an update that's unstable and buggy?
September 8, 2017 at 12:40 am #1364357
tahaZ	I had to update WordPress before re-installing WPML and it seemed to work.
September 11, 2017 at 3:04 pm #1367585
Ryan Sim	I'm having the same problem. I have deactivated the plugin - how long until this is corrected and I can turn it back on?
September 11, 2017 at 5:24 pm #1367820
bezbeli	Same problem here, after deactivating plugin sitepress-multilingual-cms admin works fine but crashes on reactivation
September 12, 2017 at 7:04 pm #1369239
kaceyC	We are having the same problem. Tried the suggested fixes, but no luck.
September 14, 2017 at 8:15 am #1371307
andreas-38	same problem to me need a quick solution please..
January 19, 2018 at 11:58 am #1489795
sylvainG-11	Hi, same problem. There is no solution since all that time ??? This is very critical. Give us a solution to access our wp-admin. Log : [19-Jan-2018 11:27:25 UTC] PHP Fatal error: Call to undefined method WPML_Notice::must_reset_dismiss() in /home/dplanguefa/www/wp-content/plugins/sitepress-multilingual-cms/classes/notices/class-wpml-notices.php on line 111 Seems like the solution you gave us (deactivates plugin and upload a fresh one) don't work. So could you please give us a real solution ? As also we don't have access to our wp-admin? Thanks!
January 22, 2018 at 4:47 pm #1492436
kaanP	Hello, I have the same problem: Call to undefined method WPML_Notice::must_reset_dismiss() in ....sitepress-multilingual-cms/classes/notices/class-wpml-notices.php on line 111 I tried to update manualy but no joy. After that I also tried to update wpml-string-translation manualy but that made it worse: Call to undefined method WPML_Notices::get_notice() in ... wpml-string-translation/classes/mo-scan/feedback/wpml-st-mo-scan-notices.php on line 126 and Call to undefined method WPML_Notice::set_nonce_action() in ... wpml-string-translation/classes/performance/class-wpml-st-fastest-settings-notice.php on line 80 I can't update the plugin. Please assist. TIA