This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Andreas W. 1 year ago.

Assigned support staff: Andreas W..

Author Posts
April 29, 2019 at 8:11 am


I am trying to: To go to hidden link

Link to a page where the issue can be seen: hidden link

I expected to see: Shop

Instead, I got:
hidden link

April 29, 2019 at 6:08 pm #3705969

Andreas W.

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)


Thank you for contacting WPML Support.

Now, about the problem you described we do have currently an Errata for known issues. I would kindly like to ask you to make a backup of your site and database.

Then go to Plugins -> Add new -> Commercial and click the button scan for updates. Now, proceed with the available updates for WPML and WooCommerce Multilingual. The latest update should solve the issue.

Further, could you please increase your Memory Limit and WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

MemoryLimit 268435456M
WP Memory Limit 128M
Add this code to your wp-config.php to increase WP memory:

/* Memory Limit /
define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

These settings can be limited directly by your hosting provider, so I recommend you to contact and ask them to modify them directly.
If you can get even higher values It would be great.
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, it means,
with a default theme and not other plugins installed.

Let me know if you need any further assistance.

Kind regards