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Last updated by Bruno 3 months, 4 weeks ago.

Assigned support staff: Bruno.

Author Posts
June 24, 2019 at 2:00 pm

bernardD-10

am trying to: Upload a plugin for the WPML

Link to a page where the issue can be seen: See Attachment

Instead, I got:
Fatal error: Call to undefined function icl_get_string_id() in /home4/addictionco/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/class-wpml-endpoints-support.php on line 107

Not able to back up the site because it'll back up the error as well. Something needs to be rebooted or something from the FTP in order for me to even access the dashboard. I don't have any access to WordPress dashboard.

June 24, 2019 at 8:46 pm #4079735

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. I noticed that you opened another ticket with the same content (https://wpml.org/forums/topic/fatal-error-message-6/). To avoid duplicate content, please just keep the other ticket open.

This will help us centralize support on just one ticket. My colleague is already assisting you with the problem you reported.

Thank you.