Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Bruno 4 months, 4 weeks ago.

Assigned support staff: Bruno.

Author Posts
June 24, 2019 at 2:00 pm


am trying to: Upload a plugin for the WPML

Link to a page where the issue can be seen: See Attachment

Instead, I got:
Fatal error: Call to undefined function icl_get_string_id() in /home4/addictionco/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/class-wpml-endpoints-support.php on line 107

Not able to back up the site because it'll back up the error as well. Something needs to be rebooted or something from the FTP in order for me to even access the dashboard. I don't have any access to WordPress dashboard.

June 24, 2019 at 8:46 pm #4079735


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. I noticed that you opened another ticket with the same content ( To avoid duplicate content, please just keep the other ticket open.

This will help us centralize support on just one ticket. My colleague is already assisting you with the problem you reported.

Thank you.