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This topic contains 12 replies, has 2 voices.

Last updated by Riffaz 1 week, 3 days ago.

Assigned support staff: Riffaz.

Author Posts
September 16, 2020 at 3:24 pm #7029319

brianH-21

I am trying to: access my account page

Link to a page where the issue can be seen: hidden link

I expected to see:login area of my account

Instead, I got:

Fatal error: Uncaught TypeError: Argument 4 passed to WCML_Dynamic_Pricing::woocommerce_dynamic_pricing_is_applied_to() must be an instance of WC_Dynamic_Pricing_Simple_Base, instance of WC_Dynamic_Pricing_Advanced_Category given, called in /home/httpd/vhosts/sagemax.com/httpdocs/wp-includes/class-wp-hook.php on line 287 and defined in /home/httpd/vhosts/sagemax.com/httpdocs/wp-content/plugins/woocommerce-multilingual/compatibility/class-wcml-dynamic-pricing.php:96 Stack trace: #0 /home/httpd/vhosts/sagemax.com/httpdocs/wp-includes/class-wp-hook.php(287): WCML_Dynamic_Pricing->woocommerce_dynamic_pricing_is_applied_to(true, Object(WC_Product_Variation), 'advanced_catego...', Object(WC_Dynamic_Pricing_Advanced_Category), Array) #1 /home/httpd/vhosts/sagemax.com/httpdocs/wp-includes/plugin.php(206): WP_Hook->apply_filters(true, Array) #2 /home/httpd/vhosts/sagemax.com/httpdocs/wp-content/plugins/woocommerce-dynamic-pricing/classes/modules/class-wc-dynamic-pricing-advanced-category.php(521): apply_filters('woocommerce_dyn... in /home/httpd/vhosts/sagemax.com/httpdocs/wp-content/plugins/woocommerce-multilingual/compatibility/class-wcml-dynamic-pricing.php on line 96

September 17, 2020 at 2:29 am #7031813

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Do you use "WooCommerce Dynamic Pricing by Lucas Stark" ?
If yes, please try the following and let me know your results:

1. Go to Plugins->Deactivate the plugin WooCommerce Dynamic Pricing by Lucas Stark.
2. Now test placing an order and notice that the error no longer is triggered

Lucas Stark has a few verified WPML compatible plugins, but this one has not been tested by our developers and it looks like there is a compatibility issue between the 2 plugins.

https://wpml.org/documentation/plugins-compatibility/

Let me know your results with their Dynamic pricing plugin is deactivated, please.

Regards,
Riffaz.

September 17, 2020 at 5:44 am #7032737

brianH-21

It works without dynamic pricing. on which side is the issue?
WPML or dynamic pricing?

Thanks

September 17, 2020 at 9:23 am #7034361

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Could be the plugin or the plugin incompatible with WPML.

To find the exact cause of this we need to check this in a bug free, fresh environment.
please,
1. go to hidden link
2. enable WooCommerce
3. install and activate WooCommerce Dynamic Pricing
4. create a product
5. configure the WPML as you have it on your site. at the last step 'skip and finish'. on the steps before that (siteley) just click next
6. translate the product and set the dynamic prices correctly
You should see the same issue now.
Let us know step by step how to check this.
We will check and create a workaround for this.

Regards,

September 20, 2020 at 8:09 am #7053259

brianH-21

Thanks. i contacted the plugin author and got this response πŸ™‚
see below
---

Ticket: hidden link

That error is not coming from Dynamic Pricing itself, but rather from the WooCommerce Multilingual extension. You will want to report this issue over to them to see if they can resolve there, since it's not being caused directly by WooCommerce Dynamic Pricing.

Sorry for the trouble and if you need further assistance from me regarding this request please let me know.

Thanks!

Lucas Stark @ Element Stark
Extension Developer
hidden link

Important Info: Please reply directly to this hidden link instead of using email. Do note that once we have replied to you, your ticket is set to pending and closes automatically if we do not hear from you within a week. You can always just reply to an automatically closed ticket to re-open it in the future.
On Wed, 16 Sep at 11:26 AM , Luca Scupola <info@websource.li> wrote:
Ticket Subject
fatal error on loggin in into my-account page
Ticket Description
Fatal error: Uncaught TypeError: Argument 4 passed to WCML_Dynamic_Pricing::woocommerce_dynamic_pricing_is_applied_to() must be an instance of WC_Dynamic_Pricing_Simple_Base, instance of WC_Dynamic_Pricing_Advanced_Category given, called in /home/httpd/vhosts/sagemax.com/httpdocs/wp-includes/class-wp-hook.php on line 287 and defined in /home/httpd/vhosts/sagemax.com/httpdocs/wp-content/plugins/woocommerce-multilingual/compatibility/class-wcml-dynamic-pricing.php:96 Stack trace: #0 /home/httpd/vhosts/sagemax.com/httpdocs/wp-includes/class-wp-hook.php(287): WCML_Dynamic_Pricing->woocommerce_dynamic_pricing_is_applied_to(true, Object(WC_Product_Variation), 'advanced_catego...', Object(WC_Dynamic_Pricing_Advanced_Category), Array) #1 /home/httpd/vhosts/sagemax.com/httpdocs/wp-includes/plugin.php(206): WP_Hook->apply_filters(true, Array) #2 /home/httpd/vhosts/sagemax.com/httpdocs/wp-content/plugins/woocommerce-dynamic-pricing/classes/modules/class-wc-dynamic-pricing-advanced-category.php(521): apply_filters('woocommerce_dyn... in /home/httpd/vhosts/sagemax.com/httpdocs/wp-content/plugins/woocommerce-multilingual/compatibility/class-wcml-dynamic-pricing.php on line 96
Product Name
Dynamic Pricing
Support Subscription Started
2019-12-02
Support Subscription Ends
2021-07-21
Customer Email
info@websource.li
Customer Name
digicube
Ticket Web Site
hidden link
Site Status Report
`
### WordPress Environment ###

WordPress address (URL): hidden link
Site address (URL): hidden link
WC Version: 4.3.1
REST API Version: βœ” 1.0.10
WC Blocks Version: βœ” 2.7.2
Action Scheduler Version: βœ” 3.1.6
WC Admin Version: βœ” 1.3.1
Log Directory Writable: βœ”
WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: βœ”
WP Cron: βœ”
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22
PHP Post Max Size: 512 MB
PHP Time Limit: 360
PHP Max Input Vars: 200000
cURL Version: 7.71.1
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.32-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: βœ”
fsockopen/cURL: βœ”
SoapClient: βœ”
DOMDocument: βœ”
GZip: βœ”
Multibyte String: βœ”
Remote Post: βœ”
Remote Get: βœ”

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: n80M8_
Total Database Size: 44.63MB
Database Data Size: 34.05MB
Database Index Size: 10.58MB
n80M8_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
n80M8_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
n80M8_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
n80M8_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
n80M8_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
n80M8_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_alm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_cart_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
n80M8_defender_lockout: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
n80M8_defender_lockout_log: Data: 2.48MB + Index: 0.00MB + Engine InnoDB
n80M8_edd_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_edd_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
n80M8_frmt_form_entry_meta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
n80M8_frmt_form_views: Data: 0.36MB + Index: 0.55MB + Engine InnoDB
n80M8_geot_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
n80M8_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_icl_strings: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
n80M8_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_string_translations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_icl_translations: Data: 0.20MB + Index: 0.55MB + Engine InnoDB
n80M8_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_options: Data: 7.08MB + Index: 0.34MB + Engine InnoDB
n80M8_postmeta: Data: 14.52MB + Index: 5.03MB + Engine InnoDB
n80M8_posts: Data: 4.48MB + Index: 0.59MB + Engine InnoDB
n80M8_responsive_menu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_slides: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
n80M8_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
n80M8_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
n80M8_usermeta: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
n80M8_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
n80M8_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
n80M8_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
n80M8_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_wc_product_meta_lookup: Data: 0.38MB + Index: 0.83MB + Engine InnoDB
n80M8_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wow_fmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatacharts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatatables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatatables_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatatable_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatatable_10: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatatable_2: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpdatatable_5: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
n80M8_yoast_indexable: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
n80M8_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
n80M8_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
n80M8_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
n80M8_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 21
acf-field-group: 8
attachment: 746
ct_afc: 1
custom_css: 1
customize_changeset: 1
dealer: 61
downloads: 331
forminator_forms: 2
multi_language_downl: 27
nav_menu_item: 20
offices: 4
page: 38
post: 4
product: 148
product_variation: 1288
revision: 484
sa_slider: 3
shop_coupon: 3
shop_order: 25
sidebar_instance: 1
slick_slider: 2
vc_settings_preset: 1
wdf_scan: 2
wdf_scan_item: 11

### Security ###

Secure connection (HTTPS): βœ”
Hide errors from visitors: ❌Error messages should not be shown to visitors.

### Active Plugins (45) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.3.19
Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4
Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
Advanced Custom Fields: Table Field: by Johann Heyne – 1.3.10
Advanced Custom Fields: by Elliot Condon – 5.8.12
Custom Fonts: by Brainstorm Force – 1.2.2
Custom Post Type UI: by WebDevStudios – 1.7.4
Duplicate Page: by mndpsingh287 – 4.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4 – Installed version not tested with active version of WooCommerce 4.3.1
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.4 – Installed version not tested with active version of WooCommerce 4.3.1
Envato Market: by Envato – 2.0.5
Forminator: by WPMU DEV – 1.13.4
GeoTargetingWP: by Timersys – 3.1.0.2
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.2.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Responsive Menu: by ExpressTech – 3.1.30
Slider Revolution: by ThemePunch – 6.2.2
Safe SVG: by Daryll Doyle – 1.9.9
Salient Core: by ThemeNectar – 1.7
Salient Shortcodes: by ThemeNectar – 1.4
Simple Lightbox: by Archetyped – 2.8.1
Slide Anything - Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.20
Snapshot Pro: by WPMU DEV – 4.0.3
Branda Pro: by WPMU DEV – 3.4.0
User Role Editor: by Vladimir Garagulya – 4.56.1
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
Conditional Discounts for WooCommerce by ORION: by ORION – 2.14 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Additional Variation Images: by WooCommerce – 1.7.25 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Cart Notices: by SkyVerge – 1.12.0
WooCommerce - Country Based Payments: by Ivan Paulin – 1.3.1 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.21
WooCommerce EU VAT Number: by WooCommerce – 2.3.23 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
WooCommerce Multilingual: by OnTheGoSystems – 4.10.3
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.29 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
Yoast SEO: by Team Yoast – 14.7
Defender Pro: by WPMU DEV – 2.3.2
WP Mail SMTP: by WPForms – 2.2.1
Smush Pro: by WPMU DEV – 3.7.0
wpDataTables: by TMS-Plugins – 3.0.3
WPML String Translation: by OnTheGoSystems – 3.0.14
WPML Translation Management: by OnTheGoSystems – 2.9.11
WPMU DEV Dashboard: by WPMU DEV – 4.10.2
YITH Infinite Scrolling: by YITH – 1.2.0

### Inactive Plugins (1) ###

Multiple Roles: by Florian TIAR – 1.3.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: βœ”

### WC Pages ###

Shop base: #682 - /shop/
Cart: #683 - /cart/
Checkout: #684 - /checkout/
My account: #685 - /my-account/
Terms and conditions: #467 - /terms-conditions/

### Theme ###

Name: Salient Child Theme
Version: 1.0
Author URL: hidden link
Child Theme: βœ”
Parent Theme Name: Salient
Parent Theme Version: 12.1.2
Parent Theme Author URL: hidden link
WooCommerce Support: βœ”

### Templates ###

Overrides: salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php

### Action Scheduler ###

Complete: 14
Oldest: 2020-08-17 13:38:06 +0200
Newest: 2020-09-15 13:47:41 +0200

`
WooCommerce.com Request Number
186784
9977:715245

September 20, 2020 at 9:32 am #7053441

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Ok, then let us to check this bit deep.
Please follow the instructions provide dhere.

Regards,

September 20, 2020 at 10:08 am #7053521

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Sorry forgot to include the link in the previous reply.
Here it is: https://wpml.org/forums/topic/fatal-error-uncaught-type-error/#post-7034361

Regards,

September 21, 2020 at 4:45 pm #7061773

brianH-21

Tried with the steps you showed above to replicate this.
However i would need to import all products, roles, etc. so we can really make a test.

nothing you can see from our current site?

September 22, 2020 at 6:23 am #7065241

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I see you created a test product on the test site.
Can not we check this just with the only one product in the test site?
Try and let me know because our developers will ask to create the same issue in a buf free, fresh installation to dig further.

If that does not work. please provide a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/
I will see what we can do using this in our localhost.
Also, let us know how to check this step by step

Regards,

October 6, 2020 at 10:59 am #7172131

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for this.
I am checking this and I will update to you once we find the cause of this.

Regards,

October 7, 2020 at 6:21 am #7178171

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

HI,

After installing your site in localhost it did not work but it worked after clearing all type of caching.
Your login area works fine (attached screenshot)
Do you still have the same issue. if yes, if you clear the caches do you see the same issue? or am I missing something and are you asking about something else?

Regards,

October 8, 2020 at 9:16 am #7187797

brianH-21

Hello, the problem appears after you login in my-account page. Try to log in to my account (the picture that you send ), and you will get the error.

We cleared the cache and also disable the plugin and delete the static cache files.

October 11, 2020 at 5:24 am #7205723

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Logged in and I did not see any error message in any tab of your my-account page.
I attached some screenshots. please refer.
I enabled Dynamic pricing plugin + WCML and I did not see the issue.
I disabled Slider revolution.
Yet, the my-account page works fine even after logged in and I did not see error messages.

So, what's the difference between your live site and my localhost?
Only the hosting.
Please ask your hosting support to check if there is any error in the server log. If yes, they find the cause of this.

If you still unable to figure this out, we need need to check this in a bug free, fresh environment to test this as you have many plugins.
We need fresh site with WPML + WCML + dynamic price only

Regards,