This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Install and update
|May 20, 2019 at 2:23 pm|
I am trying to activate WPML Multilingual CMS. Instead I get a 'Fatal Error' containg this message:
Could you please help me resolve this issue as soon as possible? It is crucial for my client that all languages work on the site, which they do not now.
|May 20, 2019 at 2:29 pm #3847965|
What wrong with you guys why you do not reply to me?
|May 20, 2019 at 5:37 pm #3849403|
Languages: English (English )
Timezone: Europe/Bucharest (GMT+03:00)
Hi and thank you for contacting WPML Support!
I will be happy to help you with this.
The response time on the forum can take from a few hours to 1-2-3 days sometimes, depending on how full is the tickets queue (however, sometimes we can answer even in less than an hour), so I am sorry that you had to wait for a few hours.
Can you please try this:
❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌
- disable all plugins
If the issue happens even with the plugins disabled:
- switch to a default theme like TwentySeventeen
Also, please make sure that the server that the site is hosted on is following the minimum-requirements here:
Please let me know how that goes.
I will be waiting for your response.