fatal error with the plugin

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This topic contains 2 replies, has 2 voices.

Assigned support staff: Bruno.

Author	Posts
May 9, 2019 at 6:08 pm #3778653
Mario Diaz	Hello I do not know why I get this error every time I want to activate WPML Multilingual CMS Warning: require_once(/mnt/web315/b2/06/59256406/htdocs/WordPress_04/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/ui/loader.php): failed to open stream: No such file or directory in /mnt/web315/b2/06/59256406/htdocs/WordPress_04/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 97 Fatal error: require_once(): Failed opening required '/mnt/web315/b2/06/59256406/htdocs/WordPress_04/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/ui/loader.php' (include_path='.:/opt/RZphp72/includes') in /mnt/web315/b2/06/59256406/htdocs/WordPress_04/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 97 thanks
May 9, 2019 at 8:24 pm #3779275
Bruno	Hello, Thank you for contacting us. This looks like WPML was not installed correctly. Please follow the steps below: - Back up your site (files and database) - Click on the Plugins > Installed Plugins - Disable and remove the WPML (it will not affect your translations) - Download the WPML again (https://wpml.org/account/downloads/) - Click on the Plugins > Add New > Upload Plugin - Select the downloaded file and install the WPML - Enable the WPML Following these steps, does the problem still persist? Thank you.
May 9, 2019 at 8:49 pm #3779317
Mario Diaz	Thanks, I did not imagine it was so easy to fix it