files are not getting sent to smartcat

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Tagged: Translation Services

This topic contains 2 replies, has 3 voices.

Last updated by Alejandro 2 months ago.

Assigned support staff: Alejandro.

Author	Posts
November 18, 2020 at 8:14 am #7472713
r-praveenR	I am trying to send jobs to smartcat using WPML and the files are not getting sent to smartcat
November 18, 2020 at 8:50 am #7472927
Bruno Kos Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Would you be willing to provide us with WordPress credentials so we could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials. You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup. Regards, Bruno Kos
November 21, 2020 at 3:38 pm #7498929
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hello! You have 2 problems that might require the hosting's attention and are at least part of the problem. 1) Please Install or activate (or ask your hosting to do this for you) the MULTIBYTE String extension: https://www.php.net/manual/en/mbstring.installation.php 2) Please increase your WordPress memory (not to be confused with server PHP memory): You can do that by adding the following code in your wp-config.php file, right after the database information lines of code: define('WP_MEMORY_LIMIT','256M'); These are pretty technical things so if you don't know how to do it or can't do it, please ask your web developer, webmaster or hosting support if they can help you out with it. See, these 2 things are part of the minimum requirements for WPML to run correctly as seen here: https://wpml.org/home/minimum-requirements/ Without them, you won't be able to use WPML correctly or completely. Regards.