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This topic contains 5 replies, has 2 voices.

Last updated by julienD-32 1 month, 2 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
August 27, 2019 at 7:14 am

julienD-32

Hello, on the dashboard on translation, I'm unable to filter. Filter is blocked on Pages.
I tried to delete cache, to desactivate all plugins, to delete cache on server but it's not working. Can you help me ?

August 27, 2019 at 7:40 am
August 27, 2019 at 8:26 am #4463659

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can you tell me if there is any kind of side-server caching available in your site? Because I downloaded all the packages and deployed this on my localhost (i use Apache). Everything is working properly as you can see, so there are no filter issues.

Recently we had a client whose hosting company was apparently caching backend requests, and it is completely wrong because it may cause issues on multiple levels.

Can you perhaps see what your hosting support about this?

Regards,
Bruno Kos

August 27, 2019 at 8:34 am #4463717

julienD-32

Yes maybe, I'm trying to empty cache and will let you know.
Thank you for your help.

August 27, 2019 at 9:08 am #4464083

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Ok, let me know, because at this point I have no other ideas, this clearly seems to be a server-side issue.

Regards,
Bruno Kos

August 30, 2019 at 2:43 pm #4487905

julienD-32

Hello Bruno I tried today and we don't have the problem anymore.
Thank you for your help and I think you're right it was the server-side cache.

August 30, 2019 at 2:43 pm #4487907

julienD-32

My issue is resolved now. Thank you!