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This topic contains 5 replies, has 2 voices.

Last updated by sarahT-6 3 months ago.

Assigned support staff: Dennis.

Author Posts
July 22, 2019 at 11:57 pm #4261723

sarahT-6

I am trying to translate the placeholders on some dropdowns from that plugin that filters posts. None of the placeholders are showing up in the string translation module.

July 23, 2019 at 12:01 am #4261771

sarahT-6

Here is an image of when i search for the placeholders in the string translation module

July 23, 2019 at 6:33 am #4263039

Dennis

Hi,

Welcome to WPML Support forum.

Could you please share your Debug information with me? You can read the detailed explanation about it here.

http://wpml.org/faq/provide-debug-information-faster-support

The debug info will give me a lot of information about how your site is configured and will help me understand the source of the problem.

Have you tried scanning your plugin for strings at WPML > WPML > Theme and plugins localization?

On WPML > Theme and plugins localization > Localization options, please select 'Translate themes and plugins using WPML's String Translation only (don't load .mo files)'

Then, under Strings in the plugins section, select your plugin.
-click 'Scan selected plugins for strings'
-go to WPML > String Translation
-find and translate the string. check 'translation is complete' . click 'save'

If the issue still persists, please try the following steps:

-Go to WPML>>Support page
-Click on Troubleshooting link (link in the middle of the page)
-In Troubleshooting page, please click on the following options of 'Clean up' section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
-Recreate ST DB cache tables

-re-scan your plugin for strings at WPML > Theme and plugins localization
-go to WPML > String Translation
-find and translate the string. check 'translation is complete' . click 'save'

Does it help? Please let me know.

Kind regards,
Dennis

July 23, 2019 at 1:01 pm #4266169

sarahT-6

Thank you for providing these steps but they did not work. Attached is my debug information.

July 24, 2019 at 2:09 am #4269455

Dennis

Hi,

Thank you for your reply.

It could also be that these strings are stored in the admin texts and needs to be translated. Please go to WPML > String Translation and scroll down to the bottom of the page and click on the link "Translate texts in admin screens »". Then, scroll through that page and see if you find the the string. If so, tick the checkbox and click Apply to add it to the String Translation table. Now you can go back to WPML > String Translation and you should see the string added there.

Please check our documentation about this:
https://wpml.org/documentation/getting-started-guide/string-translation/#admin_texts

If you can't still find it, I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

July 25, 2019 at 5:47 pm #4285407

sarahT-6

I decided not to use this plugin because I've been trying to get support on this issue for over 2 weeks and the client is angry.