Filters disappeared

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see filters on the Polish version of their website, although these filters are visible and functioning on the Lithuanian version.
Solution:
If you're experiencing this issue, we recommend the following steps:
1. Access your product archive template, which might be titled similarly.
2. Use the language switcher in the admin bar at the top to switch to the Polish version.
3. Click the 'Update' button to apply changes.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 1 year, 6 months ago.

Assisted by: Andrey.

Author	Posts
February 18, 2025 at 1:33 pm #16719150
kristinaN-5	Background of the issue: I am trying to display filters in the Polish version of the website. The filters are working in the LT version: hidden link. However, they are not displayed in the PL version: hidden link. Symptoms: No filters are displayed in the Polish language version of the website. Questions: Why are the filters not displayed in the Polish version of the website? How can I make the filters appear in the Polish version?
February 18, 2025 at 3:19 pm #16719810
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates handles your ticket, I will guide you through the initial debugging steps. Have you followed the documentation below to configure YITH WooCommerce Ajax Product Filter? hidden link
February 18, 2025 at 5:06 pm #16720344
kristinaN-5	Hi Andrey, Yes I followed this guide previously. I reported the same issue to WPML staff, gave credentials, they logged in, did something and it started to work. Now the fix is gone. I'm not sure what the fix was. I've set "Translate Everything Automatically - active". Also literally everything is translated (0 results when filtering by "not translated" items).
February 18, 2025 at 8:57 pm #16721009
Andrey Supporter	Thank you for your feedback. I couldn't find any previous support tickets regarding this issue. Did you perhaps report it from another account? I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
February 19, 2025 at 3:30 pm #16725578
Andrey Supporter	Thank you for the information. Could you please check again? Here’s what I did: 1. I accessed your product archive template titled "Prekių sąrašas ir filtrai" (hidden link). 2. I switched the language using the language switcher located in the admin bar at the top. 3. Finally, I clicked the Update button.