This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the footer disappears on the French version of their website after using WPML to translate it. They use a VamTam theme and VamTam builder for the footer. Despite trying to duplicate and retranslate the footer, the problem persists. Solution: First, we recommend updating all themes and plugins to their latest versions, as outdated versions can cause compatibility issues. Specifically, update the VamTam theme and any active plugins. Next, deactivate any unnecessary or redundant plugins, especially multiple page builders. Regarding the footer, since it uses specific shortcodes (e.g.,
[fl_builder_insert_layout id=988638]
), these need to be placed on each page where the footer should appear.
If these steps do not resolve the issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I have translated my website to French using WPML, and everything works great except the footer. I use a VamTam theme and VamTam builder for the footer. The issue can be seen on this page: hidden link. I expected to see the footer in French here: hidden link.
Symptoms:
The footer disappears on the French side after translation. When I manually choose the translated French footer, it is missing on the English side. I tried duplicating the footer and translating again, but the same issue occurred.
Questions:
Why does the footer disappear on the French side after translation?
How can I ensure the footer appears correctly on both the French and English sides?
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values are:
PHP Memory Limit 2048 MB
WP Memory Limit 40 MB
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress's memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.
In doubt, make sure to try to save the footer template translation again.
If this will not solve the issue, please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Before we take any further steps, I would kindly like to ask you to run all available updates disable any unnecessary or redundant plugins on your site, and then test if the issue persists.
Note, that also the theme is outdated. Please update it, and run any available plugin updates.
IMPORTANT:
On you are site three active page builder plugins:
- Beaver Builder
- Elementor
- Siteorigin
In case you build your content with Elementor, please make sure that only this page builder is active on the site and disable the other two page builders.
The same goes for "VamTam Elements (B)" which would only be needed if you build your content with "Beaver Builder".
If you do not use "SKT Templates" please also disable this plugin.
You further have two form plugins enabled:
- Ninja Forms (has forms)
- WPForms (no forms)
Make sure to only use one plugin per plugin type and disable any plugin that is not used on the site.
After that, please leave me a comment so that I take another look at the site.
