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This topic contains 16 replies, has 2 voices.

Last updated by tarquinW 1 year ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 15, 2018 at 12:18 pm

tarquinW

My footer has been working perfectly fine up till a few days ago.

The site is in development mode at hidden link

All of a sudden this week, the footer is displaying the incorrect info which is not contained in either the English or Hebrew transleted content of the static block for the footer.

May 16, 2018 at 6:06 pm #2162233

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

Could you tell me if the issue persist if you re-crete this blocks?

Kind regards,
Carlos

May 17, 2018 at 8:52 am #2170524

tarquinW

Hi there,

When I try to recreate the block I get a message stating that I need to create this using the sites Default language otherwise the translation will not work. The site is set to Hebrew and I do not speak Hebrew.

This was working perfectly up till last week.

May 17, 2018 at 6:31 pm #2181034

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

I would like to ask your authorization to make a copy of the site in order to make further tests on a local environment without affecting the live site.

Looking forward to your answer.
Best regards,
Carlos

May 18, 2018 at 6:11 am #2186129

tarquinW

Sure please proceed. I did provide access details with me initial ticket.

May 18, 2018 at 3:42 pm #2190258

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

Thank you for your authorization. I just made the copy of the site.

However I can't find what should be the right content to show in the footer. Could you tell me what block should be shown on the footer of the page?

Regards,
Carlos

May 18, 2018 at 3:49 pm #2190263

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I forgot to mention that there is an option in the edit screen of the page where you can choose the Footer to show. This option is in the right column of the edit screen (see attached image).

You can also set this field to translate following this steps:
- Go to WPML -> Translation Management -> Multilingual Content Setup -> Custom Fields Translation -> Set 'custom_footer' field to 'Translate' -> Save the changes.
- After the steps above you will be able to enter the ID of the custom footer (you can get it from the edit link of the footer) in the Translation Editor.

Regards,
Carlos

May 21, 2018 at 8:53 am #2199570

tarquinW

Hi there,

The translated Static Block in question for the footer is here: hidden link

May 21, 2018 at 9:12 am #2199842

tarquinW

I have checked as you suggested and the 'Static Blocks' are already set to translatable. See attached.

May 21, 2018 at 7:43 pm #2203974

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

Thank you very much for the information provided.

I made a small change in the Footer Bottom in English. Please finish the translation and let me know if the issue persists.

Regards,
Carlos

May 21, 2018 at 7:49 pm #2203981

tarquinW

Hi Carlos,

Thanks for your response.

The menu and the Hebrew translation is still not displaying in the footer area. See attached.

The social icons should appear on the left and the menu in the middle column is missing. Then the far right column is displaying in English instead of Hebrew.

This was all working fine before and it all appears fine in the translation manager.

May 21, 2018 at 7:57 pm #2203988

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Please follow this steps:
- Edit the Footer Bottom in English -> Change to Hebrew in the top menu -> Click on 'Edit Anyways' in the pop-up -> Translate the footer manually -> Save the changes.

Does the issue persists?

Regards,
Carlos

May 22, 2018 at 8:11 am #2205750

tarquinW

Hi Carlos,

This seems to have solved part of the issue.

Some of the content is not rendering RTL. See atatched.

Any idea why this would have changed?

May 22, 2018 at 5:04 pm #2210553

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm glad to hear that the content is being shown in the right language 🙂

This style issue is related to the CSS applied to the menus on the footer. The menus on the footer are being styled by the default CSS instead of the RTL CSS. I recommend you to contact the theme's authors for a final solution on this issue.

In the mid-time you can add this CSS code to the style.css file and solve the issue:

body.rtl ul#menu-footer > li > a{
	float: right;
}

I also recommend you to visit this link where you will find more information about CSS in RTL languages: hidden link

Best regards,
Carlos

May 28, 2018 at 6:17 am #2236485

tarquinW

Thanks this workaround has solved the issue for now.