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This topic contains 7 replies, has 2 voices.

Last updated by Rohan Sadanandan 3 weeks, 4 days ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 24, 2019 at 6:20 am #4628271

Yardena

I am using an elementor theme builder template for the footer - I translated it to Hebrew but the English one is still appearing hidden link

September 24, 2019 at 7:23 am #4628545

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Actually I don't get the exact issue.
I just checked your footer & there is an address section & a newsletter form.
Are you mentioning about that section?
It will be nice if you can share a screenshot of the same so that I can understand better.

Also, I request you to update the WP Memory Limit to at least 128MB which is the minimum requirement for WPML: https://wpml.org/home/minimum-requirements/
Add this code to your wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Paste it just before:

/* That's all, stop editing! Happy publishing. */

Thanks,
Rohan

September 24, 2019 at 7:44 am #4628665

Yardena

Here is the Hebrew footer I created: hidden link
This is the footer that appears on the Hebrew site: hidden link

ok I added the code to wp-config.php

September 24, 2019 at 8:02 am #4628807

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Instructions to send private information are here: hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks,
Rohan

September 24, 2019 at 8:09 am #4628963

Yardena

Ok I sent the login info - thanks

September 24, 2019 at 1:41 pm #4632021

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the details.

I just found out that if you just update the footer in Hebrew then on both languages the Hebrew footer will be shown, the case is similar with English.

I've just asked for feedback from our experts team regarding this issue & waiting for their feedback.

I will get back to you soon. Thanks for your patience.

Thanks,
Rohan

September 24, 2019 at 3:22 pm #4632845

Yardena

ok thanks for letting me know!

September 25, 2019 at 10:28 am #4637901

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for your patience.

I just found out that you have only installed the WPML core plugin.

In order for elementor to work properly, you need to install WPML Translation Management and WPML String Translation add-ons

You can read this documentation for more information:
https://wpml.org/documentation/plugins-compatibility/elementor/#what-you-need

So could you please install these add-ons & let me know whether the issue is resolved.

Thanks,
Rohan