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This topic contains 49 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
November 7, 2019 at 9:35 pm #4910183

davidD-102

I am trying to: send the forget password from english version but emails are not going so please check and let me know that how forget password link will work.

Link to a page where the issue can be seen:hidden link

I expected to see: forget password email should go in english not in french. I am not getting english forget password page

Instead, I got:

November 8, 2019 at 4:21 pm #4914875

davidD-102

Hey, any updates?

November 10, 2019 at 11:17 am #4920207

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting WPML support.

Could you describe the steps you have followed in order to translate the strings? Have you used WPML -> String Translation?

Kind regards,
Carlos

November 15, 2019 at 4:10 pm #4955483

davidD-102

Hi,

Yes, I have done this.

Could you please check and varify?

Also we have issues on few products that are not showing any variation in english version. Kindly give me permanant solutions becuase I am developing new website and for that I needs to add 3-4 languages but we are facing too many issues so not sure it will work more then two languages or not?

Kindly see below products and convert these in french. In french we will have varition to choose to customer but in english these are not.

hidden link

-hidden link

-hidden link

-hidden link

Please let me know if you will need the admin access, I will provide in private message.

thanks.

November 16, 2019 at 7:59 pm #4959385

davidD-102

Hello????

what happened, why you are not responding?

November 18, 2019 at 11:13 am #4964483

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
I'm sorry for the late response. I finished my work shift before I received an answer from you.

1.- In any case, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Regarding your issue with the variable products. Please go to Woocommerce -> Woocommerce Multilingual -> Settings tab -> Troubleshooting link (bottom right) -> Select all options and click on the Start button.

Please let me know the results of the steps above.

Regards,
Carlos

November 18, 2019 at 12:28 pm #4964981

davidD-102

Hi

regarding 2nd issue I am not finding the option you told me so please check the screenshot link:

hidden link

November 18, 2019 at 12:43 pm #4965101

davidD-102

HI,

You mean this,

hidden link

I am doing these.

November 18, 2019 at 1:04 pm #4965355

davidD-102

Hey,

I followed the isntructions you told me for 2nd issue but still not working so please check and resolve.

thank you

November 18, 2019 at 1:51 pm #4965629

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Regarding the original issue, I consulted with out specialists and unfortunately there is a limitation on translating the wp-login.php page, please review the following ticket where my colleague provides and explanation and 2 possible workarounds:
https://wpml.org/forums/topic/translate-wp-admin/#post-1251962

Related to the issue of the variable products, it seems that the issue of this product was that the translation needed to be updated: hidden link
As you can see in the English version all variations appear correctly now.

Best regards,
Carlos

November 18, 2019 at 2:47 pm #4966023

davidD-102

Hi,

for the first issues please tell your team to fix it, I need the solution for it.

And for the 2nd issue I shared admin login details so please check and fix it for me and send me steps you did so that I can fix at my own future issues. there are few more products which are hving the same issue.

-hidden link

-hidden link

-hidden link

-hidden link

November 18, 2019 at 3:01 pm #4966141

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

1.- Regarding the original issue, our specialists are aware of this issue and will ad a solution in future releases of the plugin. When exactly our developers will release a Update including the required Fix is not up-to us Supporters to determine.

Each issue reported in is taken seriously into consideration.

It is given a high or low priority based on a number of factors.
Factors which those with the overview of all things related are in the best position to determine.

I apologize any inconvenience this may cause.

2.- Regarding the issue related to product: I solved the issue by following this steps:
- Edit the product in the default language -> Make a small change -> Save the product -> Update the translation.

Please let me know if there is something else I can assist you with.
Best regards,
Carlos

November 21, 2019 at 6:17 pm #4992251

davidD-102

Hi, thnk you for resolving my issue.

I am getting now new issue.

I have a product that is in both languages. French and english. French is our main language, so when I am seeing product in catagory page then I can see this in french but not in english so please check this issues too.

French:
Product URL: hidden link
hidden link

Eng: hidden link
Catagory: hidden link

Thank you!

November 21, 2019 at 9:16 pm #4993273

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

As this new issue is different that the original one, I kindly ask you to open a new ticket describing the new issue, add some screenshots and the steps to reproduce it, and then add me as a support specialists. This way we will be following our forum's rule of having one ticket per issue, it will also help future clients to find answers to similar questions in the forum.

If you can't find how to add me as a support specialists just paste the URL of the new ticket and I will manually take it. I will be more than happy to keep assisting you.

Thank you very much for your understanding!
Best regards,
Carlos

November 22, 2019 at 9:02 pm #5001939

davidD-102

Hi Carlos,

I don't want to create another ticker because it needs to give again so much information so please take care of this issue or transfer to anyone who can take care of it. I have contacted you guys much time but I am hearing first from your, who I asking me to create another ticket generally your support guys resolve the issues on the same ticket or by creating another ticket so please take care of it too.

Thanks