[Resolved] Form text not included in xliff we rec'd via WPML plugin

Hello Bill,

yes, this isn't expected it should show the German translation of form on the German page.

Can you please confirm with the client that it is oke to share access to his site with us. I would need FTP and WP Admin access.

In the meantime we can go over these steps:

1) In order to expedite handling your support requests, can you please share WPML support debug information

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Make sure that they are using Gravity Forms Multilingual. Try updating form content and then sending Gravity forms to translations (both FR and DE) and see what happens.

Documentation: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/#translating-gravity-forms

3) Check what shows in the backend. Go to that form and use language switcher on top to change languages, check what strings are showing.

Since you are a translation service, if you don't have time to test these steps, I will understand no problem. I can do further investigation of the issue once I get access.

Just let me know when you check with the client and I will enable private fields for admin access in your next reply.

Regards,
Drazen

Thanks for the feedback, Bill.

Please make a full backup of your site (files and database) and confirm it in your next reply.

I would need to access your site's wp-admin and FTP account. I have enabled the private username and password fields in your next reply.

I suggest you create a temporary user, set it as an administrator and then add those credentials in the fields mentioned above.

You can safely add your information into these fields. I would also need your permission to access the database as well.

Regards,
Drazen